Your Guide to Mastering Digital Workplace: Thriving in the Digital Age

Quixy Editorial Team

October 14, 2024

Today, we shall discuss a concept combining two of the most used words in recent times – digital and workplace.

That’s right; this article is dedicated to the digital workplace, which is currently the need of the hour.

What is a Digital Workplace?

Digital Workplace Definition:

The digital workplace uses digital transformation at work to improve the productivity and efficiency of business operations by aligning technology, employees, and business processes. It involves the modernization of traditional business processes, workflows, and collaboration through the adoption of digital technology.

A digital workplace, simply defined, is a virtual workplace setting. It is equivalent to the physical space, except it is virtual.

Just like a physical office, a virtual workplace plays a major role in engaging employees, ensuring efficiency, and maintaining a great culture. This is why it needs to be managed and taken care of properly. Let’s expand this further –

The key factors in a digital workplace are:

1. People: People come first here. Their productivity and satisfaction are paramount; thus, they get the front seat.
2. Technology: Digital workplace is 100% technology-driven. Thanks to the increased demand, advancements are making it easier to work virtually.
3. Management: Coordination between people and technology is very important. This is only possible when the management and culture are strong and helpful. So, management occupies a big spot in the heart of the digital workplace.

Also read: 7 Workplace Health and Safety Apps Redefining OHS in Times of the Pandemic

Why does one need a Digital Workplace?

According to the annual State of the Digital Workplace Report, 72% regard digital workplace as “extremely important or very important.” The Digital Workplace is the cornerstone for modern organizations, fostering collaboration, productivity, and agility. One compelling reason for adopting a digital workplace is the ability to break down geographical barriers. With remote work becoming the norm, a digital workplace enables employees to connect, communicate, and collaborate seamlessly from anywhere in the world, expanding your talent pool and ensuring business continuity.

Moreover, a digital workplace streamlines processes and boosts efficiency. It centralizes information, making it easily accessible, and automates routine tasks, freeing time for employees to focus on more strategic activities. This enhances productivity and allows for better decision-making by providing real-time insights. Also, a well-implemented digital workplace can enhance employee satisfaction and retention, empowering individuals with the tools they need to work efficiently and flexibly. A digital workplace is crucial for organizations looking to thrive in today’s digital era, offering a competitive edge through improved collaboration, efficiency, and employee satisfaction.

Enhancing Your Digital Workplace: A Strategic Guide

Creating a digital workplace is a crucial step in modern business, but it’s not a one-time endeavour. To optimize your operations, you need a comprehensive strategy that allows for continuous improvement. Here’s how you can enhance your digital workplace:

Alignment with Your Vision

As your company evolves, so should your digital workplace. Regularly audit your software to ensure it aligns with your current needs and goals. Don’t hesitate to explore new providers or adjust your plans if existing tools no longer meet your requirements.

Scalability for Growth

A successful digital workplace should accommodate your company’s expansion. Choose software that can handle increased users, broader functionalities, and global operations. Consider the potential for integrating additional digital applications as your business grows.

User-Friendliness

A poorly designed, unintuitive digital workplace can frustrate employees and waste valuable time. Prioritize ease of use by ensuring all features are accessible and intuitive. Conduct regular audits to identify and address any usability issues.

Seamless Workflow

Your digital workplace should facilitate smooth workflows. Ensure that links, pages, and core functions are logically connected. For example, accounting teams might benefit from direct links to HR details for payroll purposes, while sales staff could use links to live inventory.

Employee Feedback

Your employees are the best source of insights into your digital workplace. Encourage their feedback on what works well, what’s missing, and how to improve processes. Their input can help you optimize communication apps and overall workflow.

Adaptive Learning Systems

As your software evolves, so should employee training. Provide easily accessible training materials, such as videos and walkthroughs, to empower employees to learn at their own pace and refer to resources as needed.

Remote Work Enablement

A well-designed digital workplace empowers employees to work effectively remotely. Cloud-based systems, shared updates, and collaboration tools facilitate seamless remote work. This can lead to increased productivity, cost savings, and greater agility.

Building a Connected Workplace

Foster a connected workplace by encouraging communication, collaboration, and social interactions. Peer mentorship, virtual events, and collaborative tools can help employees feel connected and engaged, regardless of their location.

By implementing these strategies, you can create a digital workplace that supports your company’s growth, enhances employee productivity, and drives overall success.

The Key Elements for a Digital Workplace Solution

The digital toolkit consists of all the technologies and tools you will need to build a successful digital workplace. While every business needs a few common tools, the final list will completely depend on your industry and your specific requirements. We are going to speak about the top 7 categories of tools that almost all organizations will need.

1. Communication

Messaging is the first tool because collaboration heavily depends on it in the digital workplace. Email, IM, mobile messaging, and microblogging are the most popular forms of communication. Examples include Microsoft Teams, Slack, etc.

2. Productivity

The popular tools that help employees work efficiently are word processors, presentation software, spreadsheets, task management tools, etc. Examples include Google Docs, Office 365, Trello, etc.

3. Collaboration

From Web Conferencing using Zoom or Microsoft Teams, multiple software programs are enabling clear collaboration between partners, clients, and employees.

4. Sharing

Here, we are specifically speaking about sharing information. Blogs, an intranet, and a personalized homepage are the popular tools used.

5. Crowdsourcing

Everything from forums to surveys, polls, and ideation platforms come under crowdsourcing tools.

6. Applications

CRM is one of the most pivotal applications that companies need. Besides that, there are ERP systems, HR systems, expense claims, etc., that empower employees to access multiple applications online without depending on one person or department. These may be web-based COTS applications or custom-built using low-code, no-code platforms.

7. Mobility

The digital workplace requires easy access to tools from various devices. So, remote scanners, laptops, smartphones, etc., are mandatory.

Importance of a Digital Workplace in Today’s World

The digital workplace is now more of a launching pad for business development than a strict requirement. People are now ready for a new type of workplace thanks to the use of technological resources and the development of AI.  

Social expectations

A new category of employee communication tools has emerged because of how people communicate daily. Various video and text communication tools are helping businesses to connect to remote employees and enhance the team’s efficiency.

Need for ‘new normal’

Companies had to expand their digital workplaces during the COVID-19 pandemic rapidly. So, the rise of a trend toward remote work will make the digital workplace more critical in the future.

Flexible working hours

Fixed hours are becoming less and less relevant. Businesses prioritize quality and efficiency over location and time of operation. Employees have constant access to company resources and data in the digital workplace.

Data management

Software tools enable the synchronization of files and data used by multiple employees. It also helps provide access to the most recent information to the employees from any location and at any time.

Changed workforce type

With the rise of freelancing and the gig economy, hiring and retaining the best people is becoming difficult. Furthermore, due to the wide range of digital tools, the workforce now consists of gig workers or remote consultants from different backgrounds.

Also Read: The Future of Work: How No-Code is Transforming Job Roles and Requirements

What are the benefits of a Digital Workplace?

The sudden shift from a physical office to a digital workplace can be daunting. It requires investment in new tools, a change in the work culture, disengaging from a paper environment to applications and online forms, etc. This is why putting a strategy in place for a seamless shift and hassle-free progress is highly recommended.

If you are still worried about the expense, please skim through the benefits below, and we are positive your concerns will be erased. As per a study, 87% of CIOs believe digitally empowering employees can drive at least 5% additional revenue growth over 3 years. The same report also states that 54% of CIOs agreed that the ability of their workforce to more easily access business applications has reduced attrition rates.

1. It attracts talent

Even before the pandemic, many employees preferred flexible work hours. Now, it has become mandatory. Over 60% of employees would choose a workplace that allows work from home even if it pays less.

2. Employees are more productive and satisfied (Automation)

By leveraging automation tools within a digital workplace platform, repetitive and time-consuming tasks can be automated, freeing up valuable time for employees to focus on higher-value work. This seamless integration streamlines processes reduces errors, and enhances productivity, allowing teams to achieve more in less time. Installing social media tools for internal interaction, for example, encourages communication and satisfaction.

3. It retains employees

We all know how important employee retention is. Acquiring a new employee during this time is tough and expensive. Onboarding online is also unchartered territory for most. So, if a strategy helped retain employees, why wouldn’t organizations invest in it?

4. It improves communication

Instant messaging is a hero today. Emails are becoming obsolete because instant communication leads to faster work and better interaction. So, when such communication tools are introduced, collaboration automatically gets better. This leads to an overall improvement in employee experience.

5. It reduces operating costs

A digital workplace does not really need physical infrastructure. The amount of money you spend on keeping things running (IT infrastructure, resources, travel, telecommunication, etc.) will be much less than traditional methods.

6. It helps increase revenue

Putting efficiency, employee retention, reduced operating costs, and more productivity together will show in your revenue. One of the biggest benefits, in fact, of a digital ecosystem is the increase in revenue. A few apps also help identify upselling and cross-selling opportunities.

7. You will reach the market faster

When it comes to development and project completion, the biggest concern we hear is that of delays. Projects can easily run for months and get delayed due to multiple reasons. Engaging in digital transformation gives you the tools to research, develop, and test products quickly. This is why you will see a significant drop in the time-to-market, making the employees and users happy just the same.

8. It facilitates innovation

There’s so much that employees can do in the digital workplace model! Through no-code platforms, they are free to get their creative juices flowing. Customization and innovation are easier because they are less time-consuming and quick to implement.

9. It increases agility

When someone asks, “Why should you shift to the digital workplace?” The immediate answer is, “Because it is agile.”

The shift comes with the tools to make business changes and employee behaviors more flexible and agile.

Also Read: The Role of Generative AI and ChatGPT in the Digital Workplace

10. It improves customer experience

Catering to customer needs and concerns is easier for employees in the digital workplace. This is because all the necessary information is easily available. They can serve the customers in a much better and more agile manner.

11. Avoid switching between apps

A digital workplace brings everything together in one centralized hub, eliminating the need for app-switching. It streamlines workflows, improves efficiency, and allows employees to focus on their core tasks. The digital workplace revolutionizes how organizations work without the burden of constant app development and integration.

Digital Workplace Challenges

With every new innovation comes a new set of challenges. Similarly, adopting a digital workplace has its own challenges for businesses to conquer. The business’s level of operation, agility, and efficiency enables you to overcome and use it as an opportunity and not a hindrance.  

Data privacy and security concerns

Data is being moved to the cloud for employees to work efficiently in a digital workplace. So, while making it essential for employees to access critical business data from wherever they are, there is also a need to maintain high data privacy.

Complexity

New tools and technologies frequently cause changes in workplaces. Therefore, it is difficult and very complex for employees to become familiar with these tools regularly, which could impact productivity.

Disengagement of employees

Employees who work remotely may feel isolated and disconnected from their workplace because there is no physical interaction.

Impact on productivity

It is normal to see decreased productivity after implementing the digital workplace, as employees may need time to adjust to the changes. However, after a few weeks, productivity will increase depending on how well and quickly you adapt to the changes.

A lack of coordination and organizational silos

Silos result in a lack of coordination between teams within the organization, which decreases productivity and makes an organization resistant to change.

How No-Code Low-Code Can Help You Overcome Digital Workplace Challenges

Here’s how no-code/low-code can be your digital workplace hero:

• Conquer Communication Silos: Break down communication barriers by building custom apps that integrate different messaging platforms, task management tools, and document-sharing services. Everyone stays in the loop, on the same page, and working together seamlessly.
• Slay the Workflow Monster: Tired of repetitive tasks and manual data entry? No-code/low-code allows you to build automated workflows that handle approvals, routing information, and generating reports. Free up your team’s time for more strategic work.
• Empower Citizen Developers: Unleash the hidden potential within your team! No-code/low-code platforms have user-friendly interfaces with drag-and-drop functionality. Business users with minimal coding experience can build solutions that address specific needs within their departments.
• Boost Innovation & Agility: Need to adapt to changing business needs quickly? No-code/low-code platforms allow for rapid prototyping and deployment of new applications. Test ideas faster, iterate based on feedback, and stay ahead of the curve.
• Reduce Development Costs: Traditional software development can be expensive and time-consuming. No-code/low-code eliminates the need for extensive coding or hiring additional developers. This translates to faster implementation and more budget-friendly solutions.

Ready to unlock the power of no-code/low-code in your digital workplace? There are numerous platforms available, each with its own strengths and functionalities. Explore the options, see what resonates with your needs, and embark on your journey to a more efficient, collaborative, and empowered digital space!

Steps to Create an Efficient Digital Workplace

Implementing the digital workplace effectively is the key to transforming the employee experience successfully. To do so, you must understand what to do and how it works. Below are a few steps that will help you strategize digital workplace strategy & get you started:

1. Check where you are currently

Assessing the current status of the work culture will help present a roadmap. Note how your employees work at the moment and how you need to change that. This assessment will help you choose the tools required to transform into a digital workplace.

2. Work on the strategy

Based on your findings in step 1, sketch a strategy with objectives and priorities. The goal should be to get the most out of this transformation and to improve business value.

3. Choose the technologies needed

Now is the time to shortlist all the digital tools and technologies you need. Make sure you refer to our toolkit to get started.

4. Provide guidance and training

This is a new experience for all team members. The shift may need a certain amount of time and training, especially if new technologies are being introduced. Communicate with your employees and provide the required training.

5. Analyze and improve

Just like everything else, the digital workplace needs continuous assessment and improvement. Performance metrics will help understand what’s working and what isn’t. You can iterate and implement it accordingly.

The right time to act was yesterday. The second best time is now!

Real-world Examples: How Quixy is Transforming Industries

1. Security on Autopilot: Jatagan Security (50% Productivity Boost)

Jatagan Security, known for innovation, faced a scalability issue with their manual inventory system. Managing multiple locations, growing inventory, and surging orders led to inefficiencies.

Quixy’s solution: A custom-built inventory management system automated processes like tracking and order management, eliminating manual work and boosting productivity by 50%.

2. From Paper to Progress: HMWSSB (Digital Transformation in 15 Days)

HMWSSB, managing nearly 1 million water and sewerage connections, struggled with manual recordkeeping using Excel sheets.

The Quixy difference: An automated inspection solution built within 15 days simplified the entire process, ensuring data accuracy and real-time updates.

3. Faster Turnaround, Happier Sales: Fenesta (Reduced Order Processing Time)

Fenesta, a leading window and door manufacturer, faced delays due to a manual sales order processing system. Emails and reminders led to errors and lost requests.

Quixy to the rescue: An automated workflow brought control and transparency. Timely notifications, improved data accuracy, and streamlined routing reduced turnaround time and boosted sales team satisfaction.

4. Streamlining Procurement: Adani Green (Improved PR Process)

Adani Green, a major energy player, grappled with a time-consuming and error-prone purchase requisition (PR) process involving emails, Excel, and SAP.

Quixy’s impact: A comprehensive workflow for end-to-end PR tracking was designed in just a month. This reduced errors and delays, improved data transparency, and streamlined the entire procurement process.

These case studies highlight how Quixy empowers businesses across industries to automate workflows, improve data accuracy, enhance communication, and ultimately boost efficiency. Is your business ready to unlock its digital transformation potential? Explore Quixy and see how it can help you achieve remarkable results.

Indicators to determine the success of Digital Workplace strategy

There are a few key indicators you can look for to determine whether a digital workplace is successful or not. It includes the appropriate choice of digital tools, how they are implemented, and how frequently they are used. Also, the following points must be analyzed to determine the success of the digital workplace-

• A rise in productivity and efficiency among employees.
• Increased levels of employee engagement.
• Use of digital workforce platforms and whether or not the cloud has increased flexibility and coordination.
• All or most of the menial tasks have been eliminated.
• The ability to attract and keep top talent has improved.

Also Read: Mastering Digital Organization: A Guide to Thriving in a Tech-Driven World

How Quixy Can Be Your Ideal Digital Workplace Platform

Quixy offers a robust platform that incorporates various essential features for modern digital workplaces, including:

Sandbox Environment

• Experiment and iterate: Create and test new applications in a safe, isolated environment without affecting your production systems.
• Risk mitigation: Safely explore new ideas and functionalities before deploying them to your organization.

Blockchain Integration

• Immutable records: Leverage blockchain technology to ensure data integrity and security.
• Transparent transactions: Track and verify transactions and activities with transparency.
• Trust and reliability: Establish trust and credibility within your organization and with external stakeholders.

Document Parser

• Automated data extraction: Automatically extract data from various document formats (PDF, Word, Excel, etc.).
• Streamlined processes: Reduce manual data entry and improve efficiency.
• Data-driven insights: Utilize extracted data for analysis and decision-making.

Snap to App

• Seamless integration: Quickly create custom applications by snapping together pre-built components.
• Accelerated development: Reduce development time and effort.
• Flexibility and customization: Tailor applications to your specific needs.

Admin Control

• Centralized management: Control and manage user access, permissions, and roles.
• Security and compliance: Ensure data security and compliance with industry standards.
• Customization: Tailor the platform to your organization’s specific requirements.

Management Features

• Reporting and analytics: Gain insights into your business operations through customizable reports and dashboards.
• Process automation: Automate workflows and reduce manual tasks.
• Integration with other systems: Connect Quixy with your existing tools and systems.

Rapid Application Development

• No coding required: Build custom applications quickly and easily without extensive technical expertise.
• Drag-and-drop interface: Create workflows, forms, and dashboards visually, saving time and effort.
• Pre-built templates: Leverage ready-to-use templates to accelerate development.

Customization and Flexibility

• Tailored solutions: Adapt Quixy to your specific business needs and processes.
• Integration capabilities: Connect Quixy with existing systems and data sources.
• Scalability: Accommodate growth and changing requirements.

Enhanced Collaboration

• Centralized platform: Streamline communication and collaboration across teams.
• Real-time updates: Keep everyone informed with instant notifications and updates.
• Shared workflows: Assign tasks, track progress, and manage projects efficiently.

Data-Driven Insights

• Robust analytics: Gain valuable insights into your business operations.
• Customizable dashboards: Visualize data to make informed decisions.
• Reporting capabilities: Generate reports and metrics as needed.

Mobile Accessibility

• On-the-go access: Access applications and data from anywhere, anytime.
• Responsive design: Ensure optimal user experience across devices.

Security and Compliance

• Data protection: Safeguard sensitive information with robust security measures.
• Compliance adherence: Meet industry standards and regulations.

Continuous Support

• Dedicated support team: Get expert assistance and guidance.
• Regular updates: Benefit from ongoing improvements and new features.

By choosing Quixy, you can create a digital workplace that empowers your teams, streamlines processes, and drives innovation.

Conclusion

Having a digital workplace strategy is crucial for boosting productivity and enhancing employee engagement and satisfaction. Due to the current pandemic, most businesses are looking for innovative ways to maintain their competitive advantage while keeping up with market trends. The worldwide investment in digital transformation will nearly double by the year 2025.

In recent times, due to the pandemic, we have seen the historical shift from a traditional working model to a modern all-tech workplace, which has helped employees achieve the perfect work-life balance. It is almost certain that the ‘Work From Home’ environment will continue and will evolve in to hybrid work culture. According to Mckinsey, by the year 2025, more than 20% of the workforce will work virtually. The future lies within Digital workplace. Also, According to the survey, 58% of the employees said that their productivity increased by hybrid work.

Quixy is here to help you adopt the digital workplace without breaking a sweat. Begin your journey towards streamlined operations and tailored apps – all with the simplicity of our platform. Get started today to harness the potential of automation. 

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