Streamline operations and easily create custom applications to support the company’s business processes and maintain compliance with the mandated IT and security requirements.
Empower your IT team to remove inefficiencies from their manual processes so that they can focus on value–adding core IT activities and provide the support other teams needs more efficiently.
Create a self-service portal for employees to submit a service request or report an incident. Provide access to FAQs so that employees can resolve minor issues on their own.
Receive various types of service requests (change requests, issues, incidents, or problems) from your employees or external users and route the requests based on pre-set rules and track the service requests to closure through Service Request Management.
Create and maintain a database of the entire company’s hardware and software assets. Track your assets maintenance schedules, software patching and maintain compliance with applicable IT policies
Let your employees report incidents using any device from anywhere. Analyze, and resolve it before it turns into crisis/disaster and to prevent a future re-occurrence. Restore a normal service operation as quickly as possible and minimize the impact on business operations by:
Setup and maintain a FAQ database that is accessible to both the employees and the help desk agents. Ensure faster resolution of issues from your customers through effective FAQ management.
Automating the employee onboarding is also crucial from the IT side. This includes handling tasks such as configuring new users, create an email, set up computer systems, etc.
Automating the employee off-boarding includes handling tasks such as removing user access, email backup, take custody of computer systems, etc.
Any IT team works with multiple hardware, software, and internet bandwith vendors. Effective engagement requires online systems to manage and track agreements, renewals, asscociated SLAs, and disputes.
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