By 2024, organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes. – Gartner

But, what’s all the fuss about hyperautomation and why has Gartner classified it as a top strategic technology trend for 2020?

To answer these questions, we will have to dig deep but let’s start from the basics –

What is hyperautomation?

In simple words, it refers to continuous automation in business. When you keep integrating automation into your operations, you hyperautomate. It is an advanced-level step in the process of digital transformation.

Now, let’s speak the Gartner language and see what their definition of hyperautomation is –

Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet, and automate as many approved business and IT processes as possible through a disciplined approach. Hyperautomation involves the orchestrated use of multiple technologies, tools, or platforms, (inclusive of, but not limited to, AI, machine learning, event-driven software architecture, RPA, iPaaS, packaged software, and other types of decision, process and/or automation tools.)


So, isn’t hyperautomation just like automation? On the surface, it might feel like it but there’s a significant difference between the two. Automation is limited to simple optimization. Hyperautomation is advanced because it comes with more intelligence to ensure that the whole process is much smarter than before.

The intelligence may come from AI in different forms such as optical character recognition and natural language processing.

Also read: A Complete Guide to Workflow Automation Software

Will hyperautomation replace human jobs?

We will answer this with a simple quote –

Robots aren’t here to take away our jobs. They are here to give us a promotion.

Manjunath Bhat (Research Director, Gartner)

This is a looming fear among all individuals. Hyperautomation utilizes AI for smart operation. So, does that mean that it will take away human jobs? Absolutely not. It will only optimize human ability. It is not here to replace it.

Getting started with hyperautomation

Hyperautomation is an unavoidable market state in which organizations must rapidly identify and automate all possible business processes


So, the sooner we start, the better. But how?

Businesses must first start investing in the right tools and technologies because, at the crux, this is what hyperautomation is all about. Which tools you select will determine how the entire process goes. So, we suggest that you pick something scalable, easy to integrate, seamless, and easy to use.

Key elements of hyperautomation

Let’s expand on the aforementioned point of choosing the right tools and speak in detail about the must-dos for hyperautomation. The key elements, according to us, are:

1. Artificial intelligence (AI)

hyperautomation ai

AI includes machine learning, natural language processing, intelligent optical character recognition, and similar processes. They work to augment the entire supply chain. With the help of AI, businesses can automate all time-consuming, tedious, and repetitive processes. Because AI is smart enough to recognize voices and faces, you can use it for numerous tasks.

Integration of AI is one of the most crucial steps for hyperautomation.

2. Event-driven software

This includes robotic process automation, iPaaS, iBPMS, etc. This software will handle data migration even when the APIs are not compatible. RPA, for example, will manipulate data. iBPMS, on the other hand, empowers citizen developers to collaborate with machines and successfully form a technological infrastructure.

3. Conversational process automation

Chatbots use cognitive intelligence and respond to users based on their emotional state. When integrated with RPA, this form of automation can be powerful enough to resolve most issues without human intervention.

Expect that everything that can and should be automated will be automated, rightly or wrongly


Using the aforementioned technologies, we are positive you will be able to do it rightly.

Also read: BPM and BPA: What’s the difference and which do you need?

Benefits of hyperautomation

It all seems great in theory but what are the real benefits organizations can enjoy through hyperautomation?

1. Workforce empowerment

When all repetitive and tedious tasks are automated, employees are free to work on productive tasks without worrying about mundane tasks. The workforce will completely be focused on the super important tasks while hyperautomation takes care of the rest of the processes.

2. ROI

Hyperautomation gives organizations access to analytics data, which is very important for ROI. Businesses can learn from the data and find out which initiatives are making money. They can then iterate and optimize to get a better ROI.

3. Business agility

hyperautomation agility

When businesses are agile, they scale and grow without constraints. Hyperautomation enables such agility through AI.

4. Upskilling

Through hyperautomation, you can create a culture of upskilling and expert-level support. With all mundane tasks being taken off their to-do list, employees can handle various activities and upskill in the process.

5. Integrations

Seamless integration between cloud and on-premise infrastructure improves communication and reduces lag. All systems will be able to access the centralized data, which means that they will be on the same page. This will help them improve their efficiency.

Also read: What Processes Every Business Must Automate?

Key takeaway

Hyperautomation is the #1 Gartner Top 10 Strategic Technology Trends for the year 2020. Hyperautomation will take automation to the next level, enabling organizations to function faster, better, and smarter. Make sure you choose the right tools to establish it in your organization because its success heavily depends on the choices you make.

Quixy – Your no-code platform to spearhead hyperautomation

Quixy will help you get started with hyperautomation through no-code automation. Quixy is a completely visual, no-code application platform (hpaPaaS) that helps large enterprises build complex custom software applications faster, with higher quality and lower costs. All without writing a single line of code. Get started with a free trial or ask for a free demo.

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