By 2024, organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes. – Gartner
But, what’s all the fuss about hyperautomation and why has Gartner classified it as a top strategic technology trend for 2020?
To answer these questions, we will have to dig deep but let’s start from the basics –
In simple words, it refers to continuous automation in business. When you keep integrating automation into your operations, you hyperautomate. It is an advanced-level step in the process of digital transformation.
Now, let’s speak the Gartner language and see what their definition of hyperautomation is – Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet, and automate as many approved business and IT processes as possible through a disciplined approach. Hyperautomation involves the orchestrated use of multiple technologies, tools, or platforms, (inclusive of, but not limited to, AI, machine learning, event-driven software architecture, RPA, iPaaS, packaged software, and other types of decision, process and/or automation tools.)
So, isn’t hyperautomation just like automation? On the surface, it might feel like it but there’s a significant difference between the two. Automation is limited to simple optimization. Hyperautomation is advanced because it comes with more intelligence to ensure that the whole process is much smarter than before.
The intelligence may come from AI in different forms such as optical character recognition and natural language processing.
We will answer this with a simple quote –
Robots aren’t here to take away our jobs. They are here to give us a promotion.Manjunath Bhat (Research Director, Gartner)
This is a looming fear among all individuals. Hyperautomation utilizes AI for smart operation. So, does that mean that it will take away human jobs? Absolutely not. It will only optimize human ability. It is not here to replace it.
Hyperautomation is an unavoidable market state in which organizations must rapidly identify and automate all possible business processesGartner
So, the sooner we start, the better. But how?
Businesses must first start investing in the right tools and technologies because, at the crux, this is what hyperautomation is all about. Which tools you select will determine how the entire process goes. So, we suggest that you pick something scalable, easy to integrate, seamless, and easy to use.
Let’s expand on the aforementioned point of choosing the right tools and speak in detail about the must-dos for hyperautomation. The key elements, according to us, are:
AI includes machine learning, natural language processing, intelligent optical character recognition, and similar processes. They work to augment the entire supply chain. With the help of AI, businesses can automate all time-consuming, tedious, and repetitive processes. Because AI is smart enough to recognize voices and faces, you can use it for numerous tasks.
Integration of AI is one of the most crucial steps for hyperautomation.
This includes robotic process automation, iPaaS, iBPMS, etc. This software will handle data migration even when the APIs are not compatible. RPA, for example, will manipulate data. iBPMS, on the other hand, empowers citizen developers to collaborate with machines and successfully form a technological infrastructure.
Chatbots use cognitive intelligence and respond to users based on their emotional state. When integrated with RPA, this form of automation can be powerful enough to resolve most issues without human intervention.
Expect that everything that can and should be automated will be automated, rightly or wronglyGartner
Using the aforementioned technologies, we are positive you will be able to do it rightly.
It all seems great in theory but what are the real benefits organizations can enjoy through hyperautomation?
When all repetitive and tedious tasks are automated, employees are free to work on productive tasks without worrying about mundane tasks. The workforce will completely be focused on the super important tasks while hyperautomation takes care of the rest of the processes.
Hyperautomation gives organizations access to analytics data, which is very important for ROI. Businesses can learn from the data and find out which initiatives are making money. They can then iterate and optimize to get a better ROI.
When businesses are agile, they scale and grow without constraints. Hyperautomation enables such agility through AI.
Through hyperautomation, you can create a culture of upskilling and expert-level support. With all mundane tasks being taken off their to-do list, employees can handle various activities and upskill in the process.
Seamless integration between cloud and on-premise infrastructure improves communication and reduces lag. All systems will be able to access the centralized data, which means that they will be on the same page. This will help them improve their efficiency.
Also read: What Processes Every Business Must Automate?
Hyperautomation is the #1 Gartner Top 10 Strategic Technology Trends for the year 2020. Hyperautomation will take automation to the next level, enabling organizations to function faster, better, and smarter. Make sure you choose the right tools to establish it in your organization because its success heavily depends on the choices you make.
Quixy will help you get started with hyperautomation through no-code automation. Quixy is a completely visual, no-code application platform (hpaPaaS) that helps large enterprises build complex custom software applications faster, with higher quality and lower costs. All without writing a single line of code. Get started with a free trial or ask for a free demo.