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Customer Service Request Management
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It is possible that two businesses might offer the same product or the same service to customers. However, how efficient and optimized customer service it provides makes a company stand out. A business must offer and integrate customer service at every customer touchpoint to succeed. Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a brand. Although, please do not confuse excellent customer service with providing 24*7 customer service. Quality of service is remotely dependent on the duration of the day you provide, be it 24*7 or 10 to 5.

Let us quickly look at the benefits of quality customer service

  1.  Customer loyalty comes at the top of the list. Customer loyalty & customer retention go together. A satisfied customer rewards your company with ensured loyalty, while a dissatisfied customer might lose and stop interacting with a brand altogether.
  2. While we are talking about customer loyalty and retention, let us not ignore the ripping benefits of word-of-mouth marketing that it would provide. It brings you more business and will also enable you to develop lucrative long-lasting relationships with your customers.
  3. What does a long-lasting relationship get your company? Well, a continuous flow of profits. According to a study, businesses can grow their profits up to 4-6% above their market when prioritizing a better customer service experience.
  4. You get an improved perception of your business brand in return for quality customer service. Creating and providing good customer service is imperative to building a strong and positive public image.

Quality customer service works two ways. A customer who reports his/her issues and an effective customer service agent ensure that the problem is resolved on time. Quixy customer service request management app helps you manage customer service requests and get a step closer(a bigger one indeed), creating an excellent experience for your customers.  Take a look at how you can create an application to log complaints.

Also read: How can a great Customer Service Solution help you grow your Business?

Quixy’s Customer Service Request Management App

Quixy Customer Service Request Management App

1. Create Application to Log Complaints App

  • Select the workspace you want to build an app
  • And provide an application name
  • Then click on next to add form elements required for the app
Log complaints App

2. Update Complaint Status

  • Whenever some action is taken on the logged complaint user can update the status of the complaint.
Update Complaints Status

3. Create Data Table

A data table is a storage space that is primarily used to store information captured in an application; it resembles an excel sheet with column headers.

  • Add all the elements required can be added to the data table.
Create Data Table

4. Data Functions

  • Create an add function to build a connection between the app and the data table.
Customer Service App Data Function 1
  • Now add the same function to be added in the app.
Customer Service App Data Function 2

5. Creating Report

  • Choose the data table in the data source, select the required columns in the data tables and save the data source.
  • Now create a report, choose type as chart and then pie chart and select respective fields in the reports and save the report.
Customer Service App Creating Report

Empower individuals to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as the needs evolve.

The Quixy customer request management app makes it easy to plan, collect, manage, and review work from anywhere, helping your team be more effective and get clearer data visibility. Report on key metrics as work happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed.

When teams have clarity about the work getting done, there’s no saying how much more they can achieve in the same amount of time.

Takeaway

Customer care involves using basic ethics and any company that wants to have success and grow. It needs to remember that to do so, it must begin with establishing a code of ethics regarding how each employee is to handle dealing with customers. Customers are the lifeblood of the company’s success or failure. Customer care involves the treatment, care, loyalty, and trust the employee should extend to the consumer and life. This notion is applicable to a lot more than just customer service.

If you are ready to start your successful customer service process, don’t hesitate. It doesn’t matter if you get lost along the way, it’s the journey that counts.

Quixy customer request management app provides useful help desk software for internal use. These can be tailored to the project, team, or department, reducing the number of changes required. So, what’s holding you back from creating a smoother-than-ever working atmosphere for your staff or clients?

Get your free demo today, or start your free trial with Quixy!

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