It is possible that two businesses might offer the same product or the same service to customers. However, how efficient and optimized customer service it provides makes a company stand out. A business must offer and integrate customer service at every customer touchpoint to succeed. Across the globe, 96% of consumers say customer service is an important factor
Customer service is key for growing your business, and most companies need to focus on customer satisfaction to ensure that they can retain customers. 48% of consumers have been observed to stop doing business with a company if they have a poor experience, and this makes it vital for companies to maintain a good relationship