The world is changing and most essentially speeding up, this is something that holds true for businesses more than anything else. Businesses in more times demand dynamism and the agility to be able to change processes as and when they are needed without having to struggle with IT-related issues. Unfortunately, there are legacy software systems
Digital experiences are the key accelerators of business processes today. To stay on top of the industry, organizations must embrace what we call “digital transformation.” Digital services and operations are elevating the competitive bar everywhere. Incumbents must grab the opportunity and embrace a transformation that dramatically improves the digital experience for customers. But before that,
Customer service is key to growing your business, and most companies need to focus on customer satisfaction to ensure that they can retain customers. 54% of the shoppers would stop being loyal to a brand after one bad experience. This makes it vital for companies to maintain a good relationship with their customers, which can be
The ROI of customer experience is impossible to ignore companies that earn $1 billion a year to earn an additional $700 million over three years by investing in customer experience. How can we talk about customer experience without addressing the exceptional role technology plays? The truth is, we can’t. Digital technologies drastically boost a company’s CX
Imagine a world where loan approvals happen instantly, personalized financial advice streams to your phone, and complex fraud detection operates silently in the background. This isn’t science fiction—it’s the promise of automation in the Banking, Financial Services, and Insurance (BFSI) industry. But while the potential benefits are vast, navigating the automation challenges in BFSI remains
Ever wondered what sets successful businesses apart in the tapestry of finance? The answer lies in the precision of Budget Planning and the foresight provided by Actual Expense Capture and Forecasting. Let’s unravel the secrets of financial mastery, where every dollar spent tells a story of strategic brilliance, and every deviation from the plan is
Tasks such as getting approvals, onboarding new employees, and documentation of business processes can seem mundane. Doing them occasionally may not be a problem, but the trouble begins when they become regular. These everyday tasks can take up most of your time and energy. Fortunately, you can save 30% of your time by automating such
Human resource planning is critical to organizational success as it helps align the workforce with the company’s goals and objectives. The process involves forecasting the future HR needs of an organization and developing strategies to meet those needs. It is different from human resource management, which is focused on managing the day-to-day HR operations of
The past few years have seen the rise of remote working and disrupted industries across. But, the Banking Financial Services and Insurance BFSI sector has taken a massive hit because of the pandemic. Moreover, customer expectations keep rising, and new technologies and heavy regulations are the tips of the iceberg for banks and insurance companies
Citizen development has sparked a debate over its effectiveness and usefulness compared to professional development. Citizen development refers to the practice of non-technical professionals using low-code or no-code platforms to create applications that meet their business needs. On the other hand, professional developers have formal training and experience in software development, using traditional programming languages