Digital experiences are the key accelerators of business processes today. To stay on top of the industry, organizations must embrace what we call “digital transformation.” Digital services and operations are elevating the competitive bar everywhere. Incumbents must grab the opportunity and embrace a transformation that dramatically improves the digital experience for customers. But before that,
Customer service is key to growing your business, and most companies need to focus on customer satisfaction to ensure that they can retain customers. 54% of the shoppers would stop being loyal to a brand after one bad experience. This makes it vital for companies to maintain a good relationship with their customers, which can be
The ROI of customer experience is impossible to ignore companies that earn $1 billion a year to earn an additional $700 million over three years by investing in customer experience. How can we talk about customer experience without addressing the exceptional role technology plays? The truth is, we can’t. Digital technologies drastically boost a company’s CX
Imagine a world where loan approvals happen instantly, personalized financial advice streams to your phone, and complex fraud detection operates silently in the background. This isn’t science fiction—it’s the promise of automation in the Banking, Financial Services, and Insurance (BFSI) industry. But while the potential benefits are vast, navigating the automation challenges in BFSI remains
Ever wondered what sets successful businesses apart in the tapestry of finance? The answer lies in the precision of Budget Planning and the foresight provided by Actual Expense Capture and Forecasting. Let’s unravel the secrets of financial mastery, where every dollar spent tells a story of strategic brilliance, and every deviation from the plan is
Human resource planning is critical to organizational success as it helps align the workforce with the company’s goals and objectives. The process involves forecasting the future HR needs of an organization and developing strategies to meet those needs. It is different from human resource management, which is focused on managing the day-to-day HR operations of
Citizen development has sparked a debate over its effectiveness and usefulness compared to professional development. Citizen development refers to the practice of non-technical professionals using low-code or no-code platforms to create applications that meet their business needs. On the other hand, professional developers have formal training and experience in software development, using traditional programming languages
e-commerce workflow automation is a smart way to keep your business floating and flourishing day and age as businesses are developing very fast. Orders can be taken at any time when websites are operational continuously. Of course, your staff cannot work 24/7, but that does not have to halt your business operations. Continue reading to
Is the ERP in your Organization have what it truly needs? The ERP system, used in companies of all sizes across the world, has been given a death sentence since the early 90s. It had been foretold to soon become outdated, useless, and replaced. However, in 2024 there are still a huge number of organizations
Organizations across industry verticals are trying to expedite their digital transformation efforts and evaluating tools to help them in this endeavor. Low-code, no-code platforms are at the top of their list. They are in the spotlight due to multiple reasons, including a lack of skilled software developers and the need to improve turnaround time for