Questions CIOs must ask
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We want everything to-go today – including enterprise-grade applications!

Everything from work styles to the way we look at applications has changed drastically in the recent past. We now want everything quickly and integrated such that we can use it anytime and anywhere. The digital era has indeed taken over – finally. Matching this demand is a plethora of low-code no-code solutions.

Today we have no-code and low-code solutions for every possible use case! However, the terms low-code and no-code are so widely used by vendors that they can sometimes simply refer to a specific application or solution that is simple to configure or extend. An inventory management application, for example, can be no-code or low-code if it allows for some extensibility beyond what is provided out of the box. This is not the same as purchasing a general-purpose low-code or no-code development tool that can create a wide range of applications or solutions. Customers need to evaluate these tools not just against one application use case, but against several potential options to ensure that they can grow with the needs of the enterprise.

And this creates a sticky wicket for the CIOs. What are the criteria to choose the best vendor? What are the questions CIOs must ask low-code no-code vendors to filter quality from the crowd? This is a tough one, but we have the checklist!

Also read: How Low-Code No-Code Help CIOs Accelerate Digital Transformation

To make the research and finalizing part easy for you, we have come up with a set of questions that you can ask.

Questions CIOs must ask low-code no-code vendors

Let’s jump straight to them without further ado.

1. Can you build complex enterprise-level applications without coding?

This is the of of the top questions CIOs must ask low-code no-code vendors.

This is a common doubt with no-code platforms. Most no-code platforms only offer basic and simple app development capability. If you need enterprise-level application support, does the vendor offer it? Or will that require additional coding?

There are a few advanced no-code platforms that have built-in advanced features in their platform. With these features, business users can now build complex enterprise-grade applications without writing any code. Make sure your selection has a tick against this criterion !!

2. Will the business users be able to use the platform to build the applications? Or will I need professional developers?

Application Development

No-code platforms allow business users to build applications without coding while low-code platforms require professional developers to build applications.
It’s very critical to understand the degree to which the business users be able to use the platform to meet their requirements.

3. How customizable is the platform?

Ask about the levels of customizability that the apps developed on the platform will offer.
Will you be able to change edit, add or remove steps in the workflow?
Will you be able to add or remove fields easily?
How fast can you do these customizations and deploy them for use?
Also, check on the possibility of white labeling if it’s important for you.

Also read: Everything you should know about No-Code Development

4. What are the integration capabilities of the platform?

This question will give you an insight into whether you can use open APIs to integrate seamlessly and if you can integrate the apps you develop on the platform with other apps on the platform or 3rd party systems. At the end of the day, you don’t want another piece of software working in a silo.

5. How secure is the platform?

Quixy Security

This is another important one from the questions CIOs must ask low-code no-code vendors. There has been a lot of debate about application security in low code and no code app development. But, the best ones do not take this for granted and incorporate security controls at every step. So, make sure you ask the vendor to go into the details. Ask about user authentication, secure data transmission, content privacy, user access control, encryption of data, and anti-theft measures. Check if their security controls are certified against ISO 27001 and SOC 2 standards?

It’s worth noting that with no-code tools, the possibility of introducing any new security vulnerabilities is minimized as the users cannot write any custom code, and the ready-to-use building blocks are already tested for any security threats. On the other hand, organizations need to be extremely careful when using low-code tools to avoid security vulnerabilities introduced from handwritten code.

6. Is the platform extendible?

It’s important to ensure that you will be able to extend any functionality built on the platform at any time. For example, if you have a Travel request app built on the platform, you should be able to extend it to include the Trip Report and Travel Expense Reimbursement processes without any challenges. The extension may require integration with a third party system and the platform should enable this seamlessly. You don’t want vendor lock-in.

7. How does deployment work?

How are applications deployed to production? Is there any testing environment?
Is there any downtime?
What are the options to revert to the previous version of the app, if you wish to do that?

8. Where is the platform hosted?

Where will your data be stored?
Does the hosting provider have appropriate security controls in place? Is the hosting service ISO 27001 and SOC 2 compliant?
How is my private information handled? Will I be able to access it, edit it, delete it or move it at any time?

9. How does the user access control work?

Does the platform restrict access to apps, reports, dashboards and other functionality based on user privileges? Can dual-authentication be enabled, if required?
Can we restrict access to the applications from certain IPs?

10. What does the customer support service entail?

Customer support must be much more than just tech support over the phone during fixed hours.
Is email and chat support available? Ask about SLAs as well.
The kind of customer support varies from one platform to the other. Be sure to lock the vendor that promises what you prefer.

11. Does the vendor offer analytics with the solution?

App Development

What kind of analytics can you expect and how easy is the data to understand?
What kind of reports will you be able to create?
Will you be able to build reports yourself?
Will you be able to create dashboards with these reports?
Will reports provide drill-down functionality?
Will your be able to create PDF reports?

12. What is the pricing?

Is it easy to understand and estimate how much your organization will spend over a period of time? Or is it confusing without a clear indication on how much you may end up spending?
How does it compare to the competition?
Will you be able to switch plans at any time?
Are there any discounts when your usage increases?
Is there any lock-in period?
What is the refund policy?

13. Is training provided?

Even if it is easy to use, a new application needs a certain amount of training. Does the vendor provide that? If yes, is it operational, installation, administrative, or all? What is the medium of training? Will it be on-site or only remote?

14. Does it support only the build phase or the entire life cycle?

The vendor must be able to provide solutions that you can use not only on the build phase but also in design, testing, deployment, maintenance, etc.

15. Can they share references?

References are the best way to know whether the vendor is trustworthy. Ask for references without fail.


The best vendors will listen to your needs carefully and deliver what you ask for. These questions CIOs must ask low-code no-code vendors will help you evaluate them thoroughly and find the right fit. While this is a general checklist, you can add or remove questions based on your specific needs.

Quixy is a no-code platform that provides enterprise-grade solutions at affordable costs. Start your free trial now and experience the difference yourself.

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