We know what it takes for an IT professional to develop, maintain, and resolve hassles in software. Whether it’s a building a new application or fixing errors in existing applications, it’s highly possible to have existing backlogs that take weeks or months to finish. And by the time you finish those, more requests lined up already. It’s a never-ending, vicious cycle!
There’s got to be a way to just magically shoo these hassles away and break the cycle!
To put a ‘spell’ on it, we have something – No-code for IT Operations
You’ve probably heard about it around, and it sounds promising. But we are well aware of the questions popping up your techy brains- does it really make that much of a difference? Why must we use No-code for IT?
Let’s see what’s it all about.
No-code platforms use a visual development environment to allow users to create apps, through simple mechanics such as drag-and-drop, adding application components to create a complete application.
With no-code, users don’t need prior coding knowledge to create apps. You can easily create apps, within minutes and hours to automate all your repetitive processes and managing them. This is why you must use no-code for IT. It automates and optimizes IT processes in a breeze.
Automation of these processes will help you gain access to all of your resources so that you can efficiently manage resources while reducing costs and maintaining compliance.
No-code for IT apps lets you accomplish all complicated tasks such as monitoring and maintaining computer hardware, developing databases and software, managing networking systems, etc. time efficiently and cost-effectively.
This is made possible by a solution that streamlines operations and promotes simple means of creating applications to support the company’s business processes.
Gartner’s IT Automation Predicts, by 2024, 75% of large enterprises will use at least four low-code development tools for both the development of IT applications and citizen development initiatives.
Let’s dive right into the endless tasks and processes you can easily automate and save loads of time, money, and energy!
No-code allows IT Teams to build simple to complex custom enterprise-grade applications without writing any code 10X faster. They can closely work with the business users to build these applications for them as per their requirements or assist them in building these applications. With No-Code you can say goodbye to one-size-fits-all applications that are hard to customize and create clutter in your IT setup. You don’t even need expensive software developers to build applications with coding.
You can automate and manage all the requests you receive. Receive various types of service requests (change requests, issues, incidents, or problems) from your employees or external users and route the requests based on pre-set rules and track the service requests to closure through Service Request Management.
Every company’s assets are on the IT system and maintaining a database can be difficult. With no-code for IT, you can easily create and maintain a database of all your software and hardware assets. Track your assets maintenance schedules, software patching, and maintain compliance with applicable IT policies.
Define your workflows to speed up your requests and approvals process for standard tasks such as domain renewals, account renewals, etc. and save time for more important tasks.
Some companies have set up an automated help desk to monitor customer service. Online customer service software saves time just in the same way as automated phone systems. However, you can build a complete Knowledge Base online that is far more useful than an automated phone system as there is space to provide incredibly informative guidance or tutorials on technical issues.
You can easily automate the employee onboarding process. IT teams spend so much time handling HR tasks that others get delayed but it’s a crucial process too. By automating them, you can easily handle tasks such as configuring new users, create an email, set up computer systems and so much more.
Similar to onboarding, when employees leave there are several tasks to be performed too that involve IT. By automating and managing those processes, you can ensure smooth off-boarding. Automating the employee off-boarding includes handling tasks such as removing user access, email backup, take custody of computer systems, etc.
Also read: Digital Transformation in HR
We are sure that you may be working with multiple hardware, software, and internet bandwidth vendors. Effective engagement requires online systems to manage and track agreements, renewals, associated SLAs, and disputes. With no-code for IT, you can create these custom apps based on your needs and automate all these processes to track data and also set up assignments and send emails.
Move security to the forefront of your IT operations and be more proactive with the help of automation.
Any incident in the organization must be reported and duly recorded as well. No-code apps let your employees report incidents using any device from anywhere. You can immediately analyze, and resolve it before it turns into a crisis/disaster and to prevent a future re-occurrence. Restore a normal service operation as quickly as possible and minimize the impact on business operations by:
Setup and maintain a FAQ database that is accessible to both the employees and the help desk agents. Ensure faster resolution of issues from your customers through effective FAQ management.
Most organizations are actively trying to reduce costs whenever and wherever possible. No-code for IT helps to make savings in a number of ways, including increased work efficiency, reduced errors, and lower human staff numbers.
Automation processes eliminate the need for manual work, which not only increases performance but also frees skilled IT operations employees to apply their skills to more relevant tasks and projects.
One of the key objectives of IT operations is to achieve the highest possible level of availability, an objective supported by automation. With things like round-the-clock system monitoring and remote communication, network downtime can be reduced significantly.
Automated IT operations can significantly improve reliability while simultaneously relieving employees of irritating repetitive jobs.
Another challenge facing most IT operations professionals is the need to execute tasks and workflows faster, more efficiently, and at a much higher workload. Thankfully, tools like automation can provide a missing link to optimize efficiency without the need to hire more staff.
Start small, baby steps.
This will give you the time to understand, make mistakes but also learn, and recover. You can adapt as you proceed and learn. This will mitigate risks and give you the security to scale fast.
To begin with automation and building no-code for IT, you must first start by identifying processes you’d like to manage and optimize. See where you can save time, see what are administrative processes that you do every day. Start by building apps that manage service requests, onboarding apps, automate, and optimize the process.
Quixy is a leading no-code business process automation and management platform for wide deployments that helps you automate processes through no-code app development – quickly and efficiently. It is the ideal platform for No-code for IT departments. For a free trial, please feel free to get in touch with us.
Webinar: The message from the industry is unequivocal: Digitize or Perish