This is why you must use No-Code for IT Operations

Quixy Editorial Team

August 11, 2023

We know what it takes for an IT professional to develop, maintain, and resolve hassles in software. Whether it’s building a new application or fixing errors in existing applications, it’s highly possible to have existing backlogs that take weeks or months to finish. And by the time you finish those, more requests are lined up already. It’s a never-ending, vicious cycle!

There must be a way to magically shoo these hassles away and break the cycle!

To put a ‘spell’ on it, we have something – No-code for IT Operations

What are no-code apps?

You’ve probably heard about it around, and it sounds promising. But we are well aware of the questions popping up in your techy brains- does it really make that much of a difference? Why must we use No-code for IT?

Let’s see what’s it all about.
No-code platforms use a visual development environment to allow users to create apps, adding application components to create a complete application through simple mechanics such as drag-and-drop.

With no code, users don’t need prior coding knowledge to create apps. You can easily create apps within minutes and hours to automate and manage all your repetitive processes. This is why you must use no-code for IT. It automates and optimizes IT processes in a breeze.

Learn everything about No-Code here, including FAQs, resources, and how different departments and industries can benefit.

Automating these processes will help you gain access to all of your resources to efficiently manage resources while reducing costs and maintaining compliance.

No-code for IT apps lets you accomplish all complicated tasks such as monitoring and maintaining computer hardware, developing databases and software, managing networking systems, etc., time efficiently and cost-effectively.

This is made possible by a solution that streamlines operations and promotes simple means of creating applications to support the company’s business processes.

Gartner’s IT Automation Predicts, by 2024, 75% of large enterprises will use at least four low-code development tools for both the development of IT applications and citizen development initiatives.

What can you automate using no-code for IT operations?

Let’s dive right into the endless tasks and processes you can easily automate and save loads of time, money, and energy!

1. Application Development

No-code allows IT Teams to build simple to complex custom enterprise-grade applications without writing any code 10X faster. They can closely work with the business users to build these applications for them as per their requirements or assist them in building these applications. With No-Code, you can say goodbye to one-size-fits-all applications that are hard to customize and create clutter in your IT setup. You don’t even need expensive software developers to build applications with coding.

2. Service Request Management

You can automate and manage all the requests you receive. Receive various types of service requests (change requests, issues, incidents, or problems) from your employees or external users, route the requests based on pre-set rules, and track the service requests to closure through Service Request Management.

• Create customized service request templates
• Monitor SLA for various ticket types
• Perform Pareto analysis on past data

3. Asset Management

Every company’s assets are on the IT system, and maintaining a database can be difficult. With no code for IT, you can easily create and maintain a database of all your software and hardware assets. Track your asset’s maintenance schedules and software patching, and maintain compliance with applicable IT policies.

• Hardware and Software IT asset database
• Automated workflows for assignment and return of IT assets from project teams
• Track the movement of IT assets in and out of the office

4. Speed up standard requests

Define your workflows to speed up your requests and approvals process for standard tasks such as domain renewals, account renewals, etc., and save time for more important tasks.

5. Customer Service

Some companies have set up an automated help desk to monitor customer service. Online customer service software saves time just in the same way as automated phone systems. However, you can build a complete Knowledge Base online that is far more useful than an automated phone system, as there is space to provide incredibly informative guidance or tutorials on technical issues.

6. Employee Onboarding

You can easily automate the employee onboarding process. IT teams spend so much time handling HR tasks that others get delayed, but it’s a crucial process too. By automating them, you can easily handle tasks such as configuring new users, creating an email, setting up computer systems, and so much more.

7. Employee Off-boarding

Similar to onboarding, when employees leave, there are several tasks to be performed too that involve IT. By automating and managing those processes, you can ensure smooth off-boarding. Automating the employee off-boarding includes handling tasks such as removing user access, email backup, taking custody of computer systems, etc.

Also read: Digital Transformation in HR

8. Vendor and Contract Management

We are sure that you may be working with multiple hardware, software, and internet bandwidth vendors. Effective engagement requires online systems to manage and track agreements, renewals, associated SLAs, and disputes. With no code for IT, you can create these custom apps based on your needs, automate all these processes to track data, set up assignments, and send emails.

9. Security request

Move security to the forefront of your IT operations and be more proactive with the help of automation.

10. Incident Reporting

Any incident in the organization must be reported and duly recorded as well. No-code apps let your employees report incidents using any device from anywhere. You can immediately analyze and resolve it before it turns into a crisis/disaster and to prevent a future re-occurrence. Restore a normal service operation as quickly as possible and minimize the impact on business operations by:

• Real-time incident reporting
• Accelerated and simplified communication
• Category-based incident reporting
• Upload live images with timestamps

11. Support FAQ

Set up and maintain a FAQ database that is accessible to both the employees and the help desk agents. Ensure faster resolution of issues from your customers through effective FAQ management.

• Online FAQ repository categorized by topics
• Update new FAQ responses in real-time

How can you benefit by using no-code for IT operations?

1. Reduces Cost

Most organizations are actively trying to reduce costs whenever and wherever possible. No-code for IT helps to make savings in a number of ways, including increased work efficiency, reduced errors, and lower human staff numbers.

2. Enhanced Productivity

Automation processes eliminate the need for manual work, which increases performance and frees skilled IT operations employees to apply their skills to more relevant tasks and projects.

3. Greater Availability

One of the key objectives of IT operations is to achieve the highest possible level of availability, an objective supported by automation. Network downtime can be reduced significantly with things like round-the-clock system monitoring and remote communication.

4. More Reliability

Automated IT operations can significantly improve reliability while simultaneously relieving employees of irritating repetitive jobs.

5. Optimized Performance

Another challenge facing most IT operations professionals is the need to execute tasks and workflows faster, more efficiently, and at a much higher workload. Thankfully, tools like automation can provide a missing link to optimize efficiency without the need to hire more staff.

How to Start with No-Code for IT? Where?

Start small, baby steps.
This will give you time to understand, make mistakes, learn, and recover. You can adapt as you proceed and learn. This will mitigate risks and give you the security to scale fast.

To begin with automation and building no-code for IT, you must first start by identifying processes you’d like to manage and optimize. See where you can save time and what administrative processes you do every day. Start by building apps that manage service requests, and onboarding apps, and automate and optimize the process.

Quixy is a leading no-code business process automation and management platform for wide deployments that helps you automate processes through no-code app development – quickly and efficiently. Get Started Today! Empower your organization with automation and customized app development without coding.