As businesses grow in scale, Business processes inherently grow complex, oftentimes rigid, and unintentionally localized to a business unit or department. Today’s business leaders expect nimble and agile processes that quicken the outcome, thereby improving the overall customer experience and brand recall.
While all new-age enterprise systems, even some of the legacy and established ones, have a surplus of options to easily create and manage workflows, only a handful have the experience tailored for the Business users.
Characteristically, business users encounter two scenarios while pondering over automating their processes. One, How to notify and assign a task to a user from business unit 2 based on the action completed by users in their business unit; Two, How to ensure the users from their business unit complete multiple tasks or steps in the process in sequential order.
Before diving into how this works, let us momentarily appreciate why any business would need an automation step in their workflows and what advantage it would derive.
A new employee is joining the organization. As part of the onboarding process, HR would like to automate the workflow to create tasks for Administration, IT, Finance, and Security teams to initiate the necessary onboarding procedures e.g., ID card, Security token, Email setup, Asset allocation, Seat allocation, Payroll activation, to name a few.
Now imagine a world where automation is fictional; a typical onboarding process for a new employee would take between 5 to 8 hours and not to mention multiple follow-ups with the business unit representatives leading to an unsettling experience for the employee.
Quixy’s Triggers can initiate one or more tasks to different business units or departments from an app when a new entry is made. In the process, some or all data can also be transferred to different apps. Applying the same principle to our example, the HR team saves the employee information that would notify all related departments as part of the onboarding step for the new employee. There are several governance measures in place for business users to notify all or a few departments based on certain conditions.
For instance, all employees who are with a designation Manager or below would need a Supervisor’s approval before the IT team is notified of an asset. While all employees with a designation above Senior Manager do not require Supervisor approval, the IT team can be notified directly for asset allocation.
This and more are possible with Quixy’s Triggers feature.
Organization ABC.Corp has enabled virtual onboarding (contactless) for all their new employees. As part of the onboarding, employees are provided with a link where they can update their personal details, authorize their KYC, raise IT and Finance requests, etc. It is advised to complete the entire onboarding in one go to avoid delays in the approvals from different business units.
Employees, on submitting their personal details, would be presented with KYC, IT, and finance apps to fill in relevant information so that specific user groups or departments can be notified about the new tasks. Here an initiator i.e., Employees, in this case, is notified to fill in details in a pre-defined sequence to ease the overall onboarding processes. It may appear to be a sequential workflow, but internally multiple business units are notified while offering a seamless experience for the new employee.
Possibilities are endless with Quixy’s Quickflows feature.
Real automation can be achieved with Quixy’s Triggers and Quickflows helping businesses achieve ~50-75% throughout and time savings, not to mention the boost in overall Customer experience for your end-users.
Quixy Achieves a Hatrick in Gartner Peer Insights VoC Report for LCAP