This article was first posted on Customer Think. Today where competition is fierce and customer expectations are ever evolving and increasing, the role of a Customer Success Head or Client Relationship Manager is more critical than ever. The challenges of IT Leadership to stand out from the crowd and ensure your customers not only choose
With the help of field service management solutions, modern companies can process job orders, dispatch technicians, collect payments, and so much more. To secure your seat on this fast-moving train, you have to have the right tools at your disposal to efficiently manage your complex set of daily processes – from managing incoming service orders
This article was first posted on Nasscom Community. Last year, the average number of SaaS apps used by any organization stood at 80. Organizations rely heavily on software solutions, which sometimes they make whole use of or only half-baked. Developers work tirelessly to create these digital solutions. They spend months writing code, testing, and then
This article was first posted on Nasscom Community. With AI and Algorithms in every aspect, the decisions made by machines are becoming increasingly intertwined with our daily lives. As we head towards technological advancements, it’s crucial to shine a light on the ethical challenges that accompany this digital evolution. Ethics is not just about rigid
This article was first posted on Nasscom Community A 280-person group poll found that 1 in 5 goods do not satisfy the needs of the client, underscoring the significance of having a strong product manager. Building a product is not a one-time event but a continuous process that requires precision in resource expenditure. Similarly, a product team
This article was first posted on Nasscom Community. “Did you know that Customer Success in Digital Age can increase Customer Lifetime Value by 30% and reduce churn rates by 37%, enhancing revenue stability and cost efficiency? Albert Einstein once said, “Strive not to be a success but rather be of value.” While this statement fits
This article was first published in Customer Think. Software is the lifeblood of modern business & the ability to rapidly create, deploy, and manage software applications is critical for business success. The Forrester report on Modern Application Development (MAD) services highlights the transformative potential of MAD combined with agile methodologies. This powerful duo turbocharges collaboration, delights
Do you ever wonder what makes the project and project managers successful? It is the combination of managerial skills and software tools. A successful project is linked to a few factors like the goal being well-understood by the team member, the project manager being open to suggestions, and putting the right time and effort into
Did you know that 70% of projects fail to deliver the initial promise made to the stakeholders? 37% of the time, the reason is a lack of a clear goal. Other times, it can be anything from budget constraints and lack of resources to poor task management and inefficient monitoring. Whether you are a seasoned
Project management has continued to evolve rapidly over the years. As we approach 2025, it’s essential to keep an eye on the latest project management statistics that will shape how projects are managed in the future. With the growth of technology, new demand for skilled professionals, and constant development of project management methodologies, analyzing key