e-commerce workflow automation is a smart way to go about keeping your business floating and flourishing day and age as businesses are developing at a very fast rate. Orders can be taken at any time when websites are operational continuously.
Of course, your staff cannot work 24/7 but that does not have to halt your business operations.
Continue reading to find out the what, why and how of this topic and its benefits for your business.
Workflow automation is basically the streamlining of business processes i.e. the composition, delivery, and automation of human functions in a business.
The core principle is to recognize repetitive activities or any manual process that could be better done by software, applications, or technology; and instead of wasting scarce staff-hours, you get the same work completed automatically.
This is extremely helpful when it comes to e-commerce as organizations can streamline tasks that range from HR to marketing strategy. e-commerce automation platforms, no-code can help organizations achieve this.
Here are a few e-commerce automation process ideas that can aid the business to be more efficient:
All the main aspects, namely contractual specifications, contact form and documents to be signed, can be uploaded to process databases to be exchanged with new vendors as and when necessary. This is usually done using emails and spreadsheets.
The slowdown caused by this along with possible inconsistencies in data can be streamlined and transferred from one unit to another so that the finance staff, processes, and management will accept it after making necessary changes.
It is essential to have an association between your e-commerce site and your system of inventory management.
Inventory management can be automated on the basis of categories, credit ratings by vendors, value, etc. Decisions and approvals being made much faster. This increases efficiency and accuracy in purchases as well. e-commerce workflow automation thus also facilitates ease in the purchase order tracking.
A two-way link is required so that every time a sale takes place in your business, a sales order will be created in your inventory management system and there will be an update in the item’s stock.
People have a tendency to leave feedback on forums and social media. Not addressing this feedback can gradually hamper value. Bad reviews can be prevented by being a proactive seller.
e-commerce workflow automation in processing orders is vital to being highly sensitive and guaranteeing that their returns, grievances, or reviews are replied to in a timely and comprehensive manner in order to boost brand awareness.
New items or services are put on websites. This comes with descriptions and images; a lot of internal approvals are required before they can go live.
Doing this would require a lot of manpower but it can be automated easily with a workflow automation system which will increase the speed and efficiency of the site.
Every sale and purchase is taken into account. Accounting needs to occur simultaneously. This would require manpower and may lead to errors but with a workflow automation system for e-commerce in place, it can happen automatically minus the mistakes.
According to Wikipedia, “A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product’s warranty period.“
Refund and RMA claims are different from complaints or grievances as they have to be processed and action has to be taken at the earliest. If such requests do not get a response depicts the lethargic conduct of a company.
Addressing this manually will result in wastage of time and effort unnecessarily. Not addressing this will create an unfavorable brand image. An e-commerce workflow automation software can automate this and avoid inaccuracies or delays in the process.
Order fulfillment is extremely important as the company’s reputation is highly dependent on this.
So, after understanding these processes, why should you WANT to use e-commerce workflow automation?
There are many benefits of using workflow automation, especially when it comes to your backend tasks.
The last point here is of importance as the supply chain is highly benefited by workflow automation.
Mapping and understanding your e-commerce process flow is crucial in this competitive business environment. It helps to identify and highlight the key areas that can be automated in order to ensure faster, more efficient working and maximize sales.
This flow involves –
Receiving orders involves drawing out the customer order details from the business softwares and enter the data as an entry. When employees perform this task manually, there may be errors in data entries.
By automating this process, the employee is removed from the picture and replaced with a timely data entry system wherein the orders are automatically entered and customers automatically receive a notification.
This includes the processing of the checked orders at the warehouse where the availability of stock and product location is cross-referenced by employees.
By automating this process, the time spent by employees in cross-referencing will be reduced and automatically create a list.
After the order has been processed in the warehouse, it then becomes fit to be forwarded to the courier for completion. The employees would need to collect shipment data, such as weight , size, location and price along with printing the shipping labels manually and notifying the courier for fulfilment of the order.
Automating the shipping process would replace manual administration since all the information would be stored in the software; the shipping labels would automatically be printed and the customer will receive a ‘dispatched’ notification with synchronized monitoring information.
The automation of the workflow in your e-commerce business can be enabled by no-code platforms. No-code is highly convenient in today’s digital age of e-commerce businesses all over as it does not require the tech-savviness of a programmer. The need for a coder has become a thing of the past.
Workflows can be automated by a layman using a simple drag-and-drop system with an intuitive visual interface. Using no-code is helpful for businesses with lower requirements for customization.
Automation using no-code results in the following:
So how can you do this?
Your company can streamline workflow at ten times the speed and modify it with no-code; there is also easier maintenance – all at the click of a button.
Here are 4 steps for e-commerce workflow automation using no-code:
Your e-commerce business will have bottlenecks in its workflow if you observe its working carefully. These productivity hampering issues can be overcome with automation.
Decide the extent to which you want to integrate the workflow automation of youe e-commerce business. The tasks that reduce productivity and waste the time of the employees should be given priority.
Look for an e-commerce workflow automation solution system. Find a platform that is successful in helping achieve the processes mentioned earlier – inventory and vendor management, order fulfillment, accounting, refunds and RMA, complaint handling, and listings approval.
Assess the results and ascertain whether it is making a meaningful change. Employees must use the no-code platform correctly. The wrong usage of a no-code platform is counter-productive and can be detrimental. Understanding which processes are to be streamlined is dependent on the business objectives.
With e-commerce workflow automation, streamlining processes helps with both efficiency and productivity. Artificial intelligence like bots, softwares, etc. are able to perform worldly tasks much faster than people. Moreover, the sort of minor mistakes that can snowball into big problems is also avoided.
When automation replaces the mundane activities, employees will be able to spend their time on other activities that actually need human concentration. In this way, your business can live upto its maximum capabilities.
Quixy is a leading No-Code Process Automation Platform that can facilitate e-commerce workflow automation due to the ease and simplicity with which repetitive operations can be automated and streamlined.
We aim to create a solution of automation of processes to aid businesses in achieving their maximum potential.