What are the pain points of businesses?
Years back, businesses faced endless issues in their operations like
The endless tasks done by a single individual in a day rigorously affected the time management, productivity and performance of the businesses. This, in turn, lead to stagnant growth. However, let us know what the role of automation is and what are the current workflow automation trends in solving these pain points.
“Gartner predicts that workflow automation market will grow by 69% by 2024.”
Automated software and solutions are in high demand for various tasks, from sending personalized email campaigns to enhancing customer experience headlines with bots.
Workflow automation, however, is not just used in sales proposals and marketing divisions. It is setting its foot at varied other business operations. And to play smarter, you need to synchronize your business with the latest trends in automation and its impact on the market. Read on to know the five workflow automation trends to witness how workflow automation solves the pain points of businesses.
95% of IT employers believe that there is a critical need for workflow automation in industries to improve production. They also claim that the leaders who are moving with the trends of workflow automation or deploying automation attain good returns on their investments.
Today automation is no more a choice but a need. Manual tasks take a lot of employees’ time and can lead to unavoidable errors and project delays. In reality, 75% of the employees report time savings of at least four hours per 40-hour workweek. With this, they are getting greater time to build innovation strategies for upcoming projects.
“According to Gartner, the market for app development services will expand at least 5X more quickly than IT can provide them.” The strong reason behind such a prediction is that no-code is here to assist software developers in bridging this significant IT gap and empowering business users to create their own solutions.
The combined effects of workflow automation and AI can show drastically improved results for the industry in the coming future.
Technical leaders who have deployed workflow automation successfully ratify the existence of remote work. Thus the futuristic approach of remote working is now a trend in workflow automation.
Employees are satisfied with the culture of working remotely, and they say remote work has upgraded their productivity. On the other hand, business leaders report that they can keep an eye on their employees and monitor how they are doing with various jobs and projects.
The Remote Work and Compensation Pulse Survey says that 48% of employees prefer to work remotely permanently, whereas 44% want a hybrid working model.
Some authentic workflow automation software has made remote work comfortable and productive. Businesses may improve their process by paying vendors, generating content, onboarding new hires, managing contracts, and more.
This trend of workflow automation helps to improve collaboration with their team, effectively using workflow automation software to lower their overall operating expenses, eventually improving their return on investment (ROI).
Service professionals agree that it is very difficult to satisfy customers. They also report that customers have more difficult queries, making it time-consuming for the professionals to solve. This generates the need for workflow automation trends for customer service professionals to give relief from increasing workloads.
Both the customer and the employee may become impatient with time-consuming manual operations like
A customer service chatbot uses artificial intelligence (AI) and machine learning to respond to common customer inquiries through a business messenger. For instance, queries like “How do I add more users?” also “What are your prices?”
AI chatbots use your existing materials, like FAQs or knowledge base articles, to assist in addressing and resolving customer inquiries. They can be trained to provide prompt responses in your preferred voice and tone, gather background information, respond to questions in various forms, and do follow-ups.
Salespeople struggle to meet the growing demands of customers. Customers reject generic sales pitches and prefer to work with companies that recognize their specific needs and add value. But creating the background necessary to tailor a proposal takes time, and many sales representatives complain that they are too burdened with other duties to obtain the required information.
The major pain points of salespeople are excessive time investment in meetings, being bogged down by administrative work, and low lead quality. This trend of workflow automation will drastically grow and will give sales representatives extra time for substantial customer interaction.
Sales manager claims AI to be a basic building block of various workflow automation platforms that helps them to figure out customer requirements, upgrade prediction accuracy and spend more time with customers.
It’s imperative not to overlook security and compliance if businesses want to digitally transform and modernize their software delivery. With the current trend of remote work, you should seek a way to set up a security-centered organization to mitigate risks while documenting or sharing data. However, file-sharing tools like Google Drive and Dropbox exist, but they cause security lapses.
Enterprises should rather look for a system that provides redactions, documents, and user-based access rights, groups, as well as other data-protection capabilities.
The automated ecosystem, integrated modern technologies, and agile software development process are the main influences on software and app security. Any business’s scalable operational and technological performance is due to automated cloud technology.
Moving on with the cloud-based workflow automation platforms can save your essential data or information. It is better to spend your money on a cloud-hosted solution that can shield your data against attacks and ransomware.
Additionally, it has been stated that businesses are 1.5 times more likely to achieve their organizational objectives when automated security practices are incorporated throughout the development process.
With the increase of the workflow automation market, the technologies grow simultaneously, inculcating new features every time. Organizations should make their pace with this trend to beat their competitors.
Enterprises need to focus on strategic thinking that can make this trend fruitful for them. Automation undoubtedly offers extra time to the workforce, but this time should be utilized in innovating and forward-thinking future projects. Quixy, while synchronizing this trend of workflow automation, offers a platform for no-code application development for your enterprise to make it automated and more productive. Feel free to contact us anytime for a free trial version.