Do you feel stuck in the never-ending business loop and need a clear path to break free? This often happens because of overlooking the human element of business.
Human-driven BPM is the game changer. It streamlines the workflow with human inputs by integrating automation. This helps in boosting efficiency and drive real progress for businesses. In simple terms, the strength of your business lies within the people, but the power of human-centric workflow in business process management makes that happen.
As 70% of businesses use applications for process modeling, and 63% rely on one or two BPM tools for specific processes of human judgment. Do you want to know how? Then, learn more about how Human-Driven BPM improves business processes.
What is Human-Driven BPM?
It is a business process management focusing on tasks and activities related to human skills while enabling automated workflow.
The Human-Driven BPM defines its activities as a process where people are the core. Every department of the organization contributes unique insights and judgements, and machines can’t be replicated. This approach prioritizes human skills and activities in building a human-driven workflow process.
Also Read : Top 9 Benefits of Workflow Automation that you can not deny!
But what is Human-Driven workflow?
As mentioned, every workflow process depends on humans or is related to human activities. When a BPM is focused on automating business processes and its system tasks are driven by humans, this method of process is called a human-driven workflow automation system.
If data is sent through system-centric BPM, it has a limited response to tasks. It can either be completed or failed. However, human-driven BPM accounts for the response, as human interaction is involved with an automated work process. Specific tasks that handle conversation and data analysis are termed a human-driven workflow.
Aslo Read : Workflow vs Process: What are the Key Differences?
Why does Human-Driven BPM matter?
As the business expands, the roles and employees evolve. Machines and algorithms can handle many roles and work on many analytics-related tasks, like critical thinking, emotional intelligence, and complex decision-making. Here are the reasons why Human-Driven BPM matters in today’s business environment.
Improved Employee Experience
Employees in any organization can prosper only when meaningful tasks are aligned. Here, Human-driven BPM enables automation for routine tasks so employees can focus on other productive tasks. This helps ensure job satisfaction and lowers turnover rates.
Enhanced Customer Experience
For better Customer interaction, we often require qualities like personal judgment, empathy, and problem-solving. But machines do not provide these qualities. To enhance this customer experience, machines need human support to maintain high-level customer service.
Building Innovation
Ideas often come from collaboration, brainstorming, and human ingenuity. By following Human-Drive BPM, employees can be involved in fostering innovations and encouraged to innovate and think creatively for business.
Adaptability
Adaptability is key in Human-Driven BPM, allowing businesses to quickly respond to market changes, internal process shifts, and evolving customer needs. With human involvement, companies can seamlessly adjust workflows, ensuring flexibility and resilience. This approach keeps businesses agile, ready to navigate unexpected challenges efficiently.
How Human-Driven BPM Improve Business Processes?
We have understood human-driven BPM and why it matters. Now, let’s explore how it improves business processes.
Improves Efficiency by Integrating Human-Centric BPM
While business process management often focuses on automation, human-centric BPM focuses on retaining the human touch, which is the most important. Automating our daily routine and repetitive tasks will help employees to concentrate on tasks requiring creativity and strategic thinking. It also increases overall efficiency and enhances the quality of work employees deliver.
Example: A customer service department uses No-code to build automated chatbots to handle common issues. However, a few complex problems that require critical thinking and logic are transferred to human representatives to ensure quick responses while maintaining high quality.
Improves Decision-Making
When a human-centric approach drives business process management, employees can make quick and intelligent decisions using business tools and data offered by real-time data integrations. Thus, employees can make human decisions by learning and analyzing the process.
Example: A financial service company uses an automated BPM system for real-time data related to investments, but the financial advisors adjust the risk of measuring the portfolio. This human judgement provides informed decisions and allows faster processing.
Cross-collaboration with different teams
The Involvement of people in the business process fosters a collaborative work area. Different teams develop the business management system by communicating with each other. This improves workflow and leads to smooth project execution.
Example: The automation tools used in marketing agencies collect data and reports, but teams are involved in developing strategies through brainstorming sessions. Using Human-driven BPM in cross-departmental collaborations they align them with more effective marketing strategies.
Adapts to change easily
When a business adapts to human-driven BPM, it can quickly adapt to new market conditions, internal process changes, human intervention, or customer demands. This improves the company’s technology and puts it in the right direction for handling routine tasks.
Example: In an inventory management software system, stock levels are automatically updated, but when there’s a sudden surge in demand for a specific product, store managers manually adjust the supply chain process to meet the new demand. This flexibility allows the business to adapt to unexpected market changes quickly.
Boosts Employee Engagement & Morale
Human-centric BPM keeps employees engaged by eliminating routine tasks through automation. This helps them contribute meaningfully to the decision-making process. Employees feel boosted and valued when their skills are put to good use, leading to higher productivity and job satisfaction.
Example: Routine coding tasks in tech companies can be automated with Human-driven BPM. This allows developers to focus on innovative projects and gives more time for creative work, helping boost the company with more innovative product development.
Also Read : Finding Harmony Between Automation & Employee Engagement
What are the Future Trends in Human-Driven BPM?
The Emergence of Hybrid BPM Models
As businesses transform, hybrid BPM models is used to blend automation with human-centred approaches are becoming more prevalent. These models offer the best of both worlds – using technology to streamline processes while tapping into human intuition and creativity. This combination enables organizations to optimize efficiency without losing the value that human insights bring.
Also Read : What is Hybrid Workplace Model?: The Future of Work
The Growing demand for AI and Machine Learning in BPM
AI and Machine Learning are profoundly impacting human-driven BPM. This tech can analyze large amounts of data, uncover patterns, and deliver actionable insights that bring continuous process improvements. Incorporating AI and machine learning into their BPM strategies allows companies to stay agile, adapt to shifting market trends, and maintain a competitive advantage.
Also Read : The Hyperautomation Revolution: Everything You Need to Know
Recognizing the Future of Work
Companies must adjust their BPM strategies to stay relevant as work environments and business models evolve. This means adopting innovative technologies and cultivating a company culture with continuous learning and adaptability. Businesses that prepare for the future of work will be better positioned to succeed in an ever-changing landscape.
How Quixy is empowering organizations with Human-Driven BPM ?
Human-driven BPM strikes the perfect balance between human input and automation. It improves efficiency, collaboration and decision-making while fostering innovation. This also improves employee engagement with customers and helps businesses thrive in a competitive landscape.
At Quixy, we enable rapid applications that help businesses automate routine tasks while integrating Human-driven BPM. With Quixy, companies can quickly build customized workflows that align with Human-Driven BPM, driving success and ensuring efficient and people-focused processes.
Conclusion
In conclusion, Human-Driven BPM is not just a trend; it’s a transformative approach that recognizes the invaluable role of human skills and insights in driving business success. By integrating automation with human-centric processes, organizations can enhance efficiency, foster innovation, and create a more engaged workforce. As businesses continue to evolve, adapting to the dynamics of the modern digital workplace becomes crucial.
To find out more, schedule a call with our experts today. Know how a Human-Driven BPM can transform your business. Let us show you how Quixy can help you integrate Human-Driven BPM into your operations for better results and a more engaged workforce.
Frequently Asked Questions ( FAQ’s )
Q. How does Human-Driven BPM integrate with existing BPM software?
Human-Driven BPM can integrate with existing BPM software by adding layers that allow employees to intervene in specific tasks or processes where human judgment is required. Many modern BPM platforms support features like approval checkpoints, manual overrides, and task escalation, which allow employees to engage with automated workflows, ensuring that processes stay on track while remaining adaptable to complex scenarios.
Q.Is Human-Driven BPM suitable for all industries?
Yes, Human-Driven BPM is adaptable to many industries, especially those that rely heavily on customer interaction, personalized service, and adaptable workflows. Sectors such as healthcare, finance, customer service, and consulting can benefit significantly from Human-Driven BPM, as these fields often require human judgment to address unique situations that do not fit a one-size-fits-all model.
Q.How does Human-Driven BPM enhance decision-making in organizations?
Human-Driven BPM enhances decision-making by providing employees the flexibility to assess situations on a case-by-case basis, particularly when facing complex, non-routine tasks. This allows for more context-sensitive decisions, as employees can consider factors that automation might miss, leading to more informed and effective outcomes that benefit both the organization and its customers
Q.How can Human-Driven BPM improve customer experiences?
Human-Driven BPM enhances customer experiences by allowing employees to handle complex, personalized interactions. When customer needs or issues arise that fall outside standardized processes, employees can intervene and make decisions tailored to individual customers. This leads to higher customer satisfaction, as clients receive responsive, attentive service that automated systems may not provide.
Q.Why is Human-Driven BPM important for business agility?
Human-Driven BPM supports business agility by empowering employees to make real-time decisions, adapt to market changes, and handle exceptions that automation may overlook. This responsiveness enables businesses to innovate faster, address customer needs more flexibly, and quickly pivot strategies when necessary. Integrating human insight ensures that processes remain relevant and effective even in unpredictable environments.
Q. How does Human-Driven BPM differ from automated BPM?
Human-Driven BPM places people at the heart of process optimization, making it ideal for tasks that require nuanced judgment or adapt to rapidly changing conditions. While automated BPM relies heavily on software to streamline repetitive and rule-based tasks, Human-Driven BPM encourages collaborative decision-making and allows employees to handle exceptions and make informed choices. This balance ensures that processes are both efficient and adaptable.
Related Post
Subscribe
Login
Please login to comment
0 Comments
Oldest
Recent Posts
- Download the App
Read Our Reviews
