Enhancing Customer Support with ChatGPT: A Game-Changer
Reading Time: 8 minutesThis article was first posted on Customer Think. Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers. In order to keep
Unlock the Secrets for Revamping Your Customer Success Strategy!
Reading Time: 3 minutesThis article was first posted on Customer Think Today, one truth stands tall: customer success is paramount. It’s not just about making a sale; it’s about fostering lasting relationships and ensuring that customers achieve their desired outcomes. However, even the most well-intentioned businesses can find themselves facing challenges in their customer success strategy. Whether it’s
What is Business Process Optimization? 5 Proven Techniques & Insights
Reading Time: 7 minutesBusiness Process Optimization (BPO) is a strategic approach to improving an organization’s operations’ efficiency, effectiveness, and overall performance. BPO involves identifying areas where processes can be streamlined, simplified, or automated to achieve desired outcomes. In this new-age competitive business playground, if an organization wants to stay relevant, reduce costs, and enhance customer satisfaction. About 70%
Top 12 must-have Digital Transformation tools for Business Growth in 2025
Reading Time: 10 minutesEveryone in the business world is talking about Digital Transformation Tools, Digital Workplaces, and Business Continuity. But what is the connection between them? Is the hype worth it? Let’s explore. The digital revolution is upon us, and businesses of all sizes are scrambling to adapt. But where do you even begin? Fear not, intrepid explorer!
10 Key Business Processes you can Accelerate with Document Generation Software
Reading Time: 9 minutesHow does the hiring team in your organization prepare offer letters? How about appointment letters, invoices, and contracts? If the answer to any of these questions is “manually”, then you are already aware of the time and errors these manual processes introduce to the system. Documents are extensively used for critical processes in any business,
Top No-Code Low-Code Industry Analysts and Influencers
Reading Time: 10 minutesNo-Code and Low-Code platforms are relatively new to the market, but everyone in the industry is talking about them. Every business leader is trying to figure out how they can leverage these in their digital transformation journeys. So, it’s no surprise that search engines are swamped with questions and answers on these topics. But more
Top No-Code Communities to Unlock in 2025
Reading Time: 6 minutesNo-code development is no longer far-fetched. It’s the present and everywhere- buzzing and growing with its unbeatable features. No-code apps are booming and have transformed the industry with their ability to solve software hassles within minutes without any coding knowledge! No-code’s simplicity in mechanics such as drag-and-drop and choosing from the given options to build
Crafting A Winning Digital Transformation Strategy: 7 Key Components
Reading Time: 9 minutesDigitally transformed businesses are anticipated to contribute $53.3 trillion to GDP, which is more than half of the Global GDP. However, only 53% of businesses have a digital transformation strategy that is applied across the board. The rest 47% of businesses are surrounded by the following pain points, which ultimately become a constraint in creating
IT Leadership Challenges : Navigating through Confidence
Reading Time: 3 minutesThis article was first posted on Customer Think. The journey of transformation is not just on the path of implementing the latest tools. From evolving technologies to dynamic organizational needs, IT leaders must navigate a complex landscape to ensure seamless operations , innovation and IT Leadership skills. Leaders must steer through a dynamic landscape where
Tips to Overcome IT Leadership Challenges
Reading Time: 4 minutesThis article was first posted on Customer Think. Today where competition is fierce and customer expectations are ever evolving and increasing, the role of a Customer Success Head or Client Relationship Manager is more critical than ever. The challenges of IT Leadership to stand out from the crowd and ensure your customers not only choose
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