BPM software
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While every organization can benefit from using BPM Software, not every BPM software may work well for every organizations’ operations. In this blog, we discuss the top 10 things an organization must consider when choosing the right business process management software. So here you go.

To err is human. That’s why we need bots.

In life, we usually get second chances to mend our mistakes, but there are consequences in the workplace. These consequences can be damaging to the business. A simple error in paperwork could cause the team to waste hours in rectification. Distractions may lead to delays in reporting, which could, in turn, cause heavy losses. Lack of integrations and too much workload can lead to unnecessary consumption of resources. Plus, manual work is usually tedious and time-consuming.

To rectify these issues and make things easier, businesses turn to business process management (BPM) software programs. At a predicted CAGR of 12.0%, the global business process management (BPM) market is expected to increase from $11.84 billion in 2021 to $26.18 billion in 2028. BPM removes the pain points in one shot and enhances productivity through the creation and analysis of workflows.

A brief about BPM software

BPM software is a tool that enables businesses to optimize their organization-wide processes. It is an A-Z solution that optimizes, manages, model, control, execute and analyzes processes. It also integrates and connects them to achieve organizational objective.

This is why it is paramount for every business to embrace this form of automation to increase process performance and do away with as much paperwork as possible.

In this article, our focus shall be on helping you choose the best BPM software. We will shed light on the most attractive business process management inter-operational features and why they are so important.

Also Read: Business process management – The what, why, and how

Points to consider while choosing a BPM Software

Let’s get started without further ado!

Points to consider while choosing a BPM Software

1. Problem Statement

Why do you need a BPM software program? What is the pain point you are looking to solve with it? Is it for simple automation or complex integration with a software program you already have? Answering these questions will help you identify the must-have features in your BPM software. Remember that the answers will vary from one business to the other. This is why we cannot say that there’s one software that is suitable for everyone. Identifying the problem is, therefore, the first step to choosing the right program.

2. Usability

User experience is everything.

There are absolutely no two ways about this. The ones who will use the BPM software should be able to decide what works best for them. Basic user research will also help you get the answers in case the first option is not feasible. For example, do users have technical knowledge? If yes, you can opt for a slightly more complicated tool. If not, you need something simple that anyone can use without worrying about it.

The whole point of choosing a BPM software program is to make tasks easy. If it adds to the frustration because it is too complicated, it will beat its purpose.

3. Analysis and Reporting

Management of any kind revolves around adaptability and improvement. It is a continuously evolving process. To ensure that, analysis is a must. BPM software programs that allow data analysis are, thus, the ideal choice. Features like auto-generation of reports based on key performance indicators of the business users will empower in better decision-making. Throwing light on costs, zeroing in on activities that don’t add value, and showcasing ways to reduce waste are a few of the parameters here.

For this to be a reality, along with the functionality, the tool itself must be used extensively. Frontline users can identify how to improve efficiency because they understand the tool better than anyone else.

4. People, Governance, and Support

When we say people, we mean not just the end-users but also those that will manage the software. A business must consider both to choose the best BPM software. Alongside this, clear oversight is the key to success. Audit records, version control, technical support as and when required, etc., are crucial. They enable you to track changes, record usage, and more.

To ensure complete participation, the software must become a part of the operational performance indicators. Once the team embraces the process management software, understanding what works best will become a piece of cake while also improving employee satisfaction .

5. Content Management and Collaboration

Content management is all about process collaboration and is a key point while choosing a BPM software. How will the tool you choose encourage your teams to use it actively? Will the team productivity increase? Will it help with the exchange of ideas and feedback? The answer has to be yes. These suggestions will ultimately lead to business success because they facilitate improvement.

Explore infographic: Top 10 Things to Consider to Choose the Best BPM Software

6. Technology

Any process management tool you choose for your business has to be scalable and flexible. Business needs change, and the role of your BPM software will evolve accordingly. Having a rigid tool, thus, can hamper scalability. You may need technical assistance every time you want to make a small change or add features. That will add to company costs significantly.

Thankfully, no-code and low-code development have solved this problem. Application development and customization are much faster when you have a no-code platform at your service. It is also very pocket-friendly because you don’t have to hire professional developers to do it.

Anyone can use a no-code platform and develop excellent customizable solutions!

Also Read: Everything you should know about no-code development

7. Cost

Of course, the cost is a major factor, but it should never be the priority. This is why it is not the first thing we spoke about in our list.

Instead of checking the initial cost, we recommend that you check the ROI. The returns must be good without having to wait too long. Vendors that provide flexibility should be your go-to, especially if you are tight on funds. They will give you a solution with exactly the features you need and without forcing you to overpay.

8. Integration

The whole point of a BPM tool is bringing all the software you use under one roof to optimize operations. Proper integration is, therefore, essential. and, integrating a new BPM program with your existing systems and process should not be a tedious task. The BPM software you choose has to offer integration paths for webhooks, API, etc. Otherwise, it will not fit the definition of automation and will not satisfy its purpose.

9. Mobility

Gone are the days when everything was taken care of from one location – the office. The latest happenings across the world have fast-tracked remote working. Boundaries are not going to define where you work. Hence, the BPM software you choose should be accessible anytime from anywhere.

It is important to note here that just choosing a cloud-based application (more on this later) is not enough. It should also be optimized to be mobile. In other words, it should work perfectly regardless of the device being used.

10. Hosting

The last key point on our list is hosting. You have two options to explore here – on-premise and cloud. The prior is expensive and requires multiple resources (technical and human) but provides more control. However, it is not flexible when it comes to scalability. Cloud is more practicable and affordable. If you choose the cloud hosting setup carefully, you do not even have to worry about the security aspects. Thus, the cloud is the way to go.

11. After sales support

A good business process management software should come with excellent after-sales support. The era is tech-savvy and it is important for software to have a support system. Tech support is one of the most important features when choosing BPM software for your organization. Any issue can hinder the overall working of the organization and should be addressed and resolved immediately so that the operations of your organization can go on smoothly. There is a lot of BPM software available. But it is imperative that you choose the one that comes with after-sales support.

Also Read: Cloud vs On-Premise | The Battle of the Titans


Choosing a BPM software program is actually quite easy, albeit slightly time-consuming. Plus, it is a one-time process that will enable you to streamline your entire business. Time well spent, definitely!

Quixy is leading no-code BPM software having all the must-have features expected from a good BPM platform. Quixy is helping organizations across verticals digitally transform their business processes.

Get in touch with us for a free trial or a free personalized demo today!

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