Surveys are a very useful tool for any organization to gather information. These may be market research surveys to understand business opportunities, customer, vendor, or employee feedback surveys to identify areas of improvement, site surveys for a construction company, or mandatory inspection surveys for an insurance organization.
It’s extremely tedious to gather, process, and analyze data with paper-based surveys. When it comes to online surveys, free solutions like Google Forms lack key features like conditional branching and calculator option while paid ones like type forms can cost quite a bit and still be not able to meet all your requirements.
In this article, let’s show you how designing and executing surveys with Quixy may be a better option with an example of a Customer Feedback Survey. Let’s begin.
Customer feedback survey forms help organizations in understanding the customer’s pulse of what they are thinking about the product or service.
These surveys can be taken as an important measuring factor for the growth of the company for today as well as for the future too.
Initially, Survey form creation is done by preparing a set of prescribed questions; this can be done very easily by dragging and dropping form elements like dropdowns, radio buttons, and more without writing any code. You may add questions that need subjective answers or multiple-choice questions. You may add conditional branching based on business rules. You may even add calculate field to calculate values based on answers to the questions.
If you have created a similar survey form in the past using Quixy, you can copy it and customize it instead of starting from scratch.
You can generate a unique link for the survey that you can share with all the participants through email or other means. You can publish the survey for use with a single click. Anytime you need to modify questions, you can make changes on the fly without any downtime.
With Quixy, you can configure workflows that can be triggered as and when a survey is submitted. You can also configure email and SMS notifications to notify the submitter or those who need to process the survey data. You can choose to send out a copy of the answers filled by the submitter immediately after the survey is submitted.
Once the survey is complete you can create reports, charts, and dashboards using 40+ charting options available to analyze the data. You can export the survey data in multiple formats.
Yes, with Rich Text Format editor (RTF) you can apply the style you need including writing custom HTML code.
Google forms lack features like conditional branching for questions, trigger workflows, posting survey data to external systems, etc. Google forms also do not allow advance reporting including pivot reports etc.
Yes, with help of the public dashboard option available in Quixy, you can give access to a particular role to see the metrics.