OTP based Secured Customer Support Access to ensure Data Security

Quixy Editorial Team

April 5, 2021

Needless to say, data security is one of the topmost priorities of enterprises. They take stringent measures to ensure data security by adopting various practices like security protocols, encryption, program updates, Zero Trust security models etc. They also outline strict policies for their workforce to adhere to, as data security is everyone’s responsibility. And why not, data breaches are one of the worst scenarios an enterprise might face. From loss of precious confidential data to major revenue loss, the consequences of data breaches are serious and long-lasting, to say the least. Especially in a digital-focused world, intellectual property and data are required to be guarded at all costs.

However, data breaches still manage to be quite prevalent and damaging. And the victims can range from small enterprises to giants like Facebook and Adobe. One can’t be too careful, as breaches that happen in a few minutes can have an impact that lasts for years to come.

Therefore, enterprises need to have all their corners covered and ensure security during each and every step. One of the most overlooked threats to data security is the data that an enterprise shares with its digital vendors. At a time when a lot of processes are done on SaaS platforms and carried out through tools provided by vendors, the data of an enterprise faces a higher risk. It is the responsibility of an enterprise to thoroughly understand the privacy and security policy of their vendors and ensure that there is no gap whatsoever.

OTP based Secured Customer Support Access

Data security while availing any support service is quite crucial, as the process needs an enterprise to grant access to their data to the concerned support staff. This staff can access confidential data as well, and this poses quite a risk. When you trust your vendors with sensitive and confidential information, subsequently you are also taking on the associated vendor risk of a data breach. According to a report by Gartner, a data breach is approximately $700,000 more expensive when a third party is involved. The only way to ensure security would be to have full control over the access given to the support staff and complete visibility over the actions carried out by them.

Also Read: Workflow Automation in 6 simple steps with No-Code

While that might sound too ideal, at Quixy that’s exactly what we provide. Our over-the-top data security features ensure that your data is safe and protected at all times. Let’s take a look at our Secured Customer Support Access Feature:

One-time support access feature

Whenever Quixy users need to avail the services of our support staff, they have absolutely nothing to worry about when it comes to data security. To ensure a secure process, we have built a one-time support access feature in our platform to ensure that no support engineer can access your account without your explicit permission.

Access to the support engineer

Whenever you need to provide access to the support engineer, you can generate an OTP using the Support Access menu and share it with the engineer. The support engineer then uses the OTP to access your account and extend the help you need.

Support Access screen

What’s more, all such sessions are tracked and logged into the system. You have full visibility over these sessions on the Support Access screen. Now isn’t that as secure and safe as it gets?

This is where the importance of choosing the right and trusted vendor is more important than ever. Not only does Quixy’s no-code platform allows business users to build applications without a single line of code, but we also strictly prioritize the data security and privacy of our clients. Quixy is certified to be compliant with the strictest set of ISO / IEC 27001:2013 Information Security System controls and SOC 2 Type 2 requirements that govern the complete product life cycle – product development, delivery, support, and other related operations. With Quixy, you can have complete peace of mind as far as your precious data is concerned.

Conclusion: Choose Data Security with Quixy

Choose unmatched security. Choose success. Choose Quixy. Begin your journey towards streamlined operations and tailored apps – all with the simplicity of our platform. Get started today to harness the potential of automation.