The COVID-19 pandemic has created serious disruptions to both public and private sectors throughout the world. It has forced businesses to undergo digital transformation that most of them would have avoided for another few years if it wasn’t for the pandemic. For instance, ICICI Bank has introduced a full digital banking platform for its retail
This article highlights key traits of digital leaders that allow them to leverage on disruptions and scale their organization through digital transformation. As a pandemic-led uncertainty is sweeping through organizations and functions, the only thing we can be sure about is that we are stepping into a digital future. From hybrid workplaces to online collaboration,
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