Business Process Automation
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Business process automation is rapidly becoming a strategic enabler of market control. Technological innovations and the growth of cloud computing facilitated the transformation of business processes from ‘re-engineering’ to ‘automation’. Today, the aim is to maximize automation rather than re-engineer it. But why? What are the real business process automation benefits? Let’s learn about the top 10 business process automation benefits.

Business process automation benefits
Size of the business process management (BPM) market worldwide in 2020 and 2025 Source: Statista

Also Read: Business process management – The what, why, and how

Top 10 Business Process Automation Benefits

List below are the top benefits of business process automation benefits.

1. Save Time

Manual activities can take time. They must be done linearly by humans who are susceptible to error and are unable to constantly reach the highest standards.

Business process automation reduces the number of tasks you and your employees do manually. Automation frees your time to work on other tasks that add real value to your company, resulting in you and your employees feeling more productive and effective.

Imagine an employee manually feeding data from insurance claim files into the claims system. Now compare that to the same task done being by the customer himself using an online portal !!

2. Improve Transparency

One of the biggest advantages of business process automation is the transparency it brings to the system. Every process involves a series of tasks that need to be executed. With automation, for every task, you get clear logs that show what was done, who did it, and when was it done.

3. Improve Quality & Consistency

Quality: Automation guarantees that any operation is carried out in the same way, resulting in high quality and consistent performance.

Consistency: If your customer service follow-up process has been automated, your customers can expect consistent experience while working with your service team.

Consistency of automated processes means that you can rely on (a) your business processes to function and (b) you can give your customers efficient processes while retaining a competitive edge.

This assurance of quality and consistency combined with time savings and productivity ensures that you can start delivering higher quality services and products.

Top 10 Business Process Automation Benefits-Infographic

4. Improve Operational Efficiency

Efficiency by definition describes the extent to which time, effort, and cost is effectively applied for the intended task or purpose.

Business process automation decreases the amount it takes to perform a task, the effort it requires to execute, and the cost of successfully completing it.

Automation not only ensures that processes operate smoothly and efficiently, but that errors are reduced and also that the best practices are continuously being leveraged.

Operational efficiency illustration

5. Reduce Turnaround Times

Workflow automation enables companies to define and streamline their business processes., eliminate redundant tasks and realign process measures to improve the flow of information across the various departments.

This process improvement distills the operating efficiency and reduces turnaround times for the stakehodlers.

6. Reduce Costs

This is one of the key business process automation benefits.

Manual tasks, given that they are done one-on-one and at a slower rate than an automated task, would cost more. Business process automation allows you to do much more while using fewer resources.

Learn More: Calculate how much can you save with process automation.

7. Make Better Forecasts and Projections

In an earlier, less technologically-enriched period, predictions had to depend on mostly guesswork. There was simply not enough workforce and tools to manage processes and their outcomes. Now, with proper business process automation, you have the tools to monitor the processes and their outcome. The data that becomes available from this monitoring can then be used to make intelligent forecasts and predictions.

Forecasts and Projections

8. Increase Accountability

With so many different systems in place, it may be difficult to know exactly what’s going on at every stage of the business process.

Automation eliminates human error by providing a digital trail to various aspects of your business. It provides a simple way to access important process metrics that you have chosen to automate (sales, customer service, finance, billing). It offers a visual and structured environment where all employees have a centralized view, offering greater transparency for everyone’s actions.

Impact Stories: Application Development Time Reduced by 60% for Compass Group

9. Improve Customer Satisfaction

Business process automation does not only offer advantages to your side of the equation; it can also make your customers happy. Your customers will receive reliable and consistent products and services and improve the efficiency of your business.

If we take an example of an eCommerce site, your customers can key in their tracking number into your system, to know exactly where their orders are in the process, without having to call customer service or send an email. This improves overall customer satisfaction.

10. Improve Employee Morale

The biggest mistake that the organizations make is that they increase the work shift of its employees to compensate for their short-comings. A lot of employees today spend most of their time doing manual labor, repetitive tasks that don’t bring much value to the company.

Automation of manual tasks can free up employees’ time for high-value activities. Giving your employees’ space and freedom can help activate their creative and innovative skills. This will improve their morale which in turn can do wonders for your company.

Also Read: 3 must-have Digital Transformation tools for Business Continuity


Business process automation offers numerous benefits to organizations. It is now becoming a key strategy that businesses are using to streamline their operations, reduce costs, and improve operational efficiency to provide high-quality products and services to their customers.

Quixy is a leading no-code BPM platform that you can leverage to get all the business process automation benefits. No matter what your business may be, Quixy can help you automate your processes 10x faster. It is also extremely easy to use. Get started with a free trial today.

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