Quality Management System: Boosting Efficiency and Ensuring Quality

Quixy Editorial Team

June 26, 2024

Maintaining the highest quality standards is paramount in the food and pharmaceutical industries. Consumers entrust these companies with their health and well-being, making rigorous quality control procedures non-negotiable. This necessitates a holistic approach that safeguards food safety, enforces brand consistency, and fosters customer confidence. However, implementing and managing such intricate quality management systems across a vast network of restaurants or production facilities can be a complex challenge. This is where innovative digital solutions like Quixy come into play.

This article explores how Quixy, a leading digital platform, empowered Kentucky Fried Chicken (KFC) to streamline their multi-layered quality check program. By leveraging Quixy’s capabilities, KFC was able to significantly enhance food safety, operational efficiency, and ultimately, customer satisfaction across their extensive network of restaurants. We’ll delve into the specific challenges faced by KFC, how Quixy’s features addressed those challenges, and the resulting benefits for both the brand and its customers.

What is A Quality Management System?

A Quality Management System (QMS) is a formalized framework that sets out processes, procedures, and responsibilities for achieving quality objectives within a company. It ensures consistent delivery of products or services that meet customer requirements and regulatory standards.

Here are some key aspects of a QMS:

• Documented Procedures: The QMS outlines clear steps for various tasks and activities related to quality control.
• Data Management: A QMS facilitates the collection, analysis, and storage of data related to quality checks and performance metrics.
• Continuous Improvement: The system encourages ongoing evaluation and improvement of quality processes.
• Employee Engagement: A well-designed QMS empowers employees to actively participate in upholding quality standards.

A QMS helps organizations achieve a consistent level of quality in their products and services, leading to increased customer satisfaction and operational efficiency.

Benefits of Streamlined Quality Management System

KFC’s adoption of Quixy for its multi-layered quality check program yielded a multitude of benefits, impacting both internal operations and the customer experience. Here’s a closer look at some key advantages:

Enhanced Efficiency

Quixy’s digital platform facilitates the creation and deployment of standardized checklists and surveys. This streamlines data collection and analysis, allowing for quicker identification and rectification of potential issues. Paperwork is minimized, freeing up valuable time for store personnel to focus on customer service and food preparation.

Improved Data Visibility

Quixy provides a centralized platform for all quality check data, offering real-time insights into performance across the entire restaurant network. This allows area coaches and management to identify trends, prioritize actions, and allocate resources more effectively.

Strengthened Collaboration

Quixy fosters seamless communication between store personnel, area coaches, and central management. Data and feedback are readily accessible to all stakeholders, enabling faster decision-making and a more collaborative approach to upholding quality standards.

Actionable Insights

Quixy’s data analysis tools generate valuable reports and insights that go beyond simply identifying problems. These reports can be used to pinpoint areas for improvement, track progress over time, and implement targeted interventions to ensure consistent excellence across all KFC locations.

Reduced Costs

Streamlined processes, improved data management, and proactive issue resolution all contribute to cost savings for KFC. Additionally, Quixy’s digital platform eliminates the need for paper-based reporting systems, further reducing administrative overhead.

Also Read: Inspection Management Solution: Achieving Operational Excellence

Quality Check Solutions that KFC is Using

1. Weekly Pest Control Survey

KFC stores undergo regular assessments through the Weekly Pest Control Survey, focusing on both the restaurant’s exterior and interior. This survey meticulously checks for pest evidence, evaluates the effectiveness of pest control devices, assesses sanitization practices, and identifies any structural issues that may compromise cleanliness or safety. Each store receives weekly reminders to complete the survey, ensuring timely feedback and action plans. Notifications promptly inform stakeholders when surveys are completed or missed, facilitating proactive management. 

2. Red Dot Audit

The Red Dot Audit is a comprehensive evaluation conducted by external agencies across a selected set of KFC stores. It covers critical areas such as front of house, back of house, and dry storage, among others. Stores must respond to audit findings, which are reviewed by agencies to ensure compliance and drive continuous improvement. Historical data analysis enables targeted interventions and fosters effective communication between agencies and stores. 

3. Restaurant Structured Visit

To maintain operational standards, KFC implements the Restaurant Structured Visit on a weekly basis. Area coaches, responsible for specific store clusters, conduct thorough evaluations encompassing front of house and back of house operations. This includes assessing equipment functionality, product quality, technological integration, and team performance. Scores and actionable feedback are provided to each store, promoting consistency and excellence across the brand. 
 

4. Risk Assessment Survey

Managed monthly by area coaches, the Risk Assessment Survey focuses on critical safety and hygiene measures within KFC stores. Topics covered include fire suppression systems, gas safety protocols, CCTV surveillance effectiveness, and overall hygiene standards. Stakeholders receive regular reminders to complete the survey, ensuring proactive risk management and adherence to safety protocols. 
 

5. Restaurant Visit Survey

Aimed at enhancing the customer experience, the Restaurant Visit Survey gathers insights from customers, back-of-house operators, and delivery personnel. This comprehensive feedback loop assesses the accessibility of basic store features, service quality, and overall customer satisfaction. Insights gleaned from these surveys drive improvements in service delivery and operational efficiency. 

Also Read: Online License Management System for Businesses : From Paperwork to Progress

Quixy Can Help You Customize Your QMS as Per Your Business Needs

One-size-fits-all approaches rarely work in the real world. This is especially true for Quality Management Systems (QMS). Quixy understands this, so our platform offers exceptional customization capabilities. Effortlessly manage your QMS and develop custom solutions rapidly within your ERP – all with Quixy. Embrace a streamlined quality journey with drag-and-drop simplicity and industry-specific solutions.

Here’s how Quixy empowers you to tailor your QMS to your specific needs:

• Flexible Workflows: Build custom workflows that perfectly align with your existing quality control processes. Drag-and-drop functionality makes creating the exact steps needed for each task easy.
• Data Capture Made Easy: Design customized forms and checklists to capture the precise data points that are most relevant to your business. Whether it’s monitoring food safety protocols or tracking equipment maintenance, Quixy lets you gather the information that truly matters.
• Adaptable Reporting: Generate reports that provide actionable insights specific to your quality goals. Drill down into performance metrics and identify areas for improvement with ease.
• Faster Time to Value: Get up and running quickly with pre-built templates and industry-specific solutions. Focus on improving your quality management, not building complex software.

No more trying to squeeze your unique processes into a rigid system. Quixy empowers you to build a QMS that works for you, not against you.

Conclusion

In the competitive world of fast food, maintaining the highest quality standards is essential for success. KFC’s commitment to food safety, operational excellence, and customer satisfaction is evident in their multi-layered quality check program. By leveraging Quixy’s digital platform, KFC has streamlined their processes, gained valuable data insights, and fostered a collaborative approach to upholding their brand reputation.

The result? Consistent finger-lickin’ good chicken, exceptional service, and a loyal customer base. Also, Quixy can seamlessly integrate your Quality Management Systems (QMS) with your existing ERP, streamlining workflows and boosting efficiency.

Are you ready to see how Quixy can help your business achieve similar results? Whether you’re in the food and beverage industry or any other sector that prioritizes quality, Quixy can empower you to streamline operations, gain actionable insights, and ensure consistent excellence.

Contact us today to schedule a demo and see how Quixy can take your quality checks to the next level.