What if you could share organizational data across departments and ensure that everyone has timely access to information; and what if certain events in one department automatically triggered work streams in another?
Well, you can. This can be done with process automation.
An effective system to automate your business processes can increase efficiency and improve communication across your organization. This would result in great customer service and give you a competitive edge, thus, moving forward to your company’s digital transformation.
Lets dig deeper into this topic and its role in accelerating digital transformation!
According to research by Forrester, “while 56% of firms are transforming, their level of investment and scope of transformation is still mostly small.”
So what is digital transformation? It is basically leveraging the digital tools available to you – such as process automation and analytics – to change the way your company operates and carries out its decision making at its foundation.
According to Gartner, By 2022, 90% of corporate strategies will mention information as a crucial enterprise asset and analytics as an essential competency.
Digital transformation has turned imperative in the current market environment. The companies not adopting these tools to further their digital transformation are suffering and lagging behind their competitors.
Here are three major reasons why digital transformation has become essential:
Along with the size, the composition of an organization grows with it. This involves its data volumes, users, transactions, etc. To keep up with this growing scale, digital transformation is important.
Far more complex environments constitute today’s businesses. Broader endpoints, public and private clouds, different application architecture, etc. This complexity can be simplified through the automation of processes to aid digital transformation.
The pace of change has to be sped up by the organization according to the innovation pace of the market. Adoption of process automation would assist this and further transformation digitally.
Companies like Netflix and Salesforce have reimagined their businesses working and come to the top by disrupting their industries using the technology available to them. They are known to be front-liners in digital transformation.
Achieving digital transformation is a continuous end goal, and its means is the automation of processes.
Also read: Big vs Fast Companies
Before we jump deeper, let’s understand what a process really is?
A business process is a set of connected activities that lead to the achievement of an organizational goal that typically ends with the client receiving a product or availing the benefits of a service.
The inputs involved in business processes are generally clearly defined in nature and lead to a single output that adds value to the organization. These inputs when linked as meaningful tasks together create a business process; a lot of business processes are repetitive and are part of the day-to-day workflow.
Such processes can be automated.
Process Automation is a brilliant way to aid collaboration and coordination throughout the organization. It may even be said that it is the key to attaining digital transformation.
For example, If a starter onboarding process was set up to inform all departments then workflows could be started across the organization to ensure a smooth induction and a great employee experience. This means you would get your staff up to speed and effective in their new roles quicker and less expensively with less manpower utilization.
Implementation of automation for daily workflows and operations throughout the business will not only benefit the IT team but every single team working in the organization.
The term “process automation” is not a limited term. There is automation for business processes (from a macro perspective) and within that comes a subset called robotic process automation (RPA) as well.
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Business Process Automation is in-depth automation of an entire process for across-the-board efficiency. It builds a solution from the ground-up and often impacts the whole organization.
BPA enables reduction of costs and higher productivity through streamlining processes. It is regarded as a sort of stepping stone to digital transformation that can give your organization more clarity and transparency in business processes.
Through BPA, consistent standards are maintained, this standardization brings in customer satisfaction and creates a foundation where digital transformation can be possible.
BPA does not focus on any one department or process; it has a meta outlook on the organization and sees which tasks can be automated to increase efficiency. Therefore, it involves creating a solution for the business inefficiencies from scratch rather than just the optimization of existing processes.
With that being said, there is also RPA – Robotic Process Automation.
By contrast, Robotic Process Automation is task-oriented automation that eliminates one or two existing manual processes for greater efficiency and less error. RPA offers simplicity and easy adoption and generally forms a subset of the overall BPA initiative.
As per Forrester, RPA is the ultimate low-touch approach for process improvement. RPA assumes that the process will stay as-is and builds bots that replace low-value human hours. Populating tables, quality and testing, desktop consolidation, and replacing data entry tasks are typical targets.
If employees are busy using their time to chase approvals internally, they cannot interact with or be available to customers when required. This tanks customer satisfaction and employees would be stuck doing manual unrewarding tasks.
Automation of processes aids digital transformation by freeing up the time of the employees so as to focus on aspects of work that actually matter such as interacting and solving customers’ problems and not repetitive, unnecessarily manual, error-prone tasks.
The success of a business is dependent on its employees; they are not as meaningfully productive as they can be if they are not engaged in the work they are doing.
By having more citizen developers in the mix using low-code no-code platforms that have simple visual interfaces to automate workflow and processes, the pressure on IT can be eased and the employees would feel like they were contributing well to the organizations working.
Also read: Citizen Developer vs Professional Developer
Digital transformation is furthered by process automation as it provides employees with a better workplace and organizational culture by giving them the space to work on more challenging, creative, rewarding, and engaging tasks. It enables teamwork by enabling collaboration between departments.
There is automatic transparency in working when abundant data is regulated and tracked. More visibility in the tasks that are successfully automated can reveal more such tasks that can be optimized.
Automating processes aids strategic oversight by making business processes more transparent; this aids risk assessment, positioning and allows better value propositions. This contributes to digital transformation.
Automation makes businesses more proactive in their approach – fixes can be created before breaches occur by identification of vulnerabilities. Softwares and platforms help in detecting risks and violations.
It makes security better and enables compliance. In fact, 47% of businesses mentioned this as their reasoning behind adopting automation according to a RedHat survey conducted recently.
Businesses are able to reduce complexities, improve efficiency, and encourage collaboration through the automation of processes. Moreover, businesses can take up initiatives much faster such as making changes asked for by the clients or introducing new products in an easier manner.
Thus, automating your processes adds agility to your business by responding to new opportunities at the right time.
Not only would a business save hundreds of working hours by adopting automation of processes but it would also save a lot of money that would otherwise be spent on wasteful items like paper and ink.
Therefore, digital transformation can be moved toward quite literally as process automation enables saving funds and less wastage of resources by ultimately cutting costs.
The automation of processes is bound to improve the accuracy of a company as the repetitive manual tasks are done automatically minus the errors. This increases efficiency and enables a larger scale of operations.
Digital transformation is facilitated when the automation takes care of the grunt work and the employees can focus on critical business issues that lead to the growth and development of the company.
A sense of cooperation is created with process automation since every department is communicated the information and workflows to be known to them in a timely fashion. Employees are given an insight into the entire business by a better understanding of their functions.
This enables teamwork which is critical for the digital transformation of any company to be successful. Departmental collaboration is a prerequisite for the working of a company.
All of these benefits in some way or the other can aid in furthering the digital transformation of your business. While automation is not synonymous with digital transformation, it is definitely a crucial part of the process.
It can be facilitated through Artificial Intelligence, Machine learning, low-code no-code platforms, BPM (Business Process Management), and/or RPA (Robotic Process Automation) tools.
Automation has truly become a requirement in today’s fast paced and dynamic business environment. The amount of data out there is massive and needs leveraging of powerful capabilities through platforms.
Quixy is a low-code no-code platform that can aid in facilitating digital transformation due to the ease and simplicity with which complex operations can be automated and streamlined, all for the betterment and development of your business.
It uses a visual interface and a simple drag-and-drop system where application components can be connected meaningfully to aid in automating workflows. Citizen development is facilitated by this.
If you would like to take the first step to your company’s digital transformational journey through process automation, contact us for a free trial!