This article was first posted on Customer Think. Today where competition is fierce and customer expectations are ever evolving and increasing, the role of a Customer Success Head or Client Relationship Manager is more critical than ever. The challenges of IT Leadership to stand out from the crowd and ensure your customers not only choose
This article was first posted on Nasscom Community. Last year, the average number of SaaS apps used by any organization stood at 80. Organizations rely heavily on software solutions, which sometimes they make whole use of or only half-baked. Developers work tirelessly to create these digital solutions. They spend months writing code, testing, and then
This article was first posted on Nasscom Community. With AI and Algorithms in every aspect, the decisions made by machines are becoming increasingly intertwined with our daily lives. As we head towards technological advancements, it’s crucial to shine a light on the ethical challenges that accompany this digital evolution. Ethics is not just about rigid
This article was first posted on Nasscom Community. “Did you know that Customer Success in Digital Age can increase Customer Lifetime Value by 30% and reduce churn rates by 37%, enhancing revenue stability and cost efficiency? Albert Einstein once said, “Strive not to be a success but rather be of value.” While this statement fits
This article was first published in Customer Think. Software is the lifeblood of modern business & the ability to rapidly create, deploy, and manage software applications is critical for business success. The Forrester report on Modern Application Development (MAD) services highlights the transformative potential of MAD combined with agile methodologies. This powerful duo turbocharges collaboration, delights
The tech world is full of new advancements and jargon. Often, it is hard to keep track of them. It is also very easy to confuse between two or more terms because they all seem alike. Digital Process Automation (DPA) has been a victim of this confusion. It is an important aspect of digital transformation
Dive into the world of workflows with our captivating, in-depth overview! Uncover the true meaning of workflow as we explore its definition, various types, and real-life examples. Discover how workflows streamline processes, boost productivity, and revolutionize industries. Get ready to embark on a journey of efficiency and effectiveness with this comprehensive guide! What is Workflow?
Digital Transformation is so widely used that businesses hardly put their energy into defining their end goals before jumping on the bandwagon. Companies are hastily grabbing technologies without proper planning and getting counterproductive results. There are two schools of thought when it comes to DX. One believes DX is about making things better with technology,
Since the advent of software, the world has become much more sophisticated in the last two decades. In the world of information technology, businesses and individuals are continually innovating and developing software and programs. Any software solution’s success depends on its methodology and the quality of effort put into its development. The software development process
Innovation was always depended on developers and people who could code, making it exclusive – until now! No-code is the revolution that lets anyone, and that means absolutely ANYONE, build an application. Do you have innovative ideas that will revolutionize every business department in your company, be it accounts, marketing or human resources, but need