Citizen development roles and responsibilities are the structural foundation that separates a programme that scales from one that creates shadow IT. Every successful citizen development programme has three distinct roles working together: Practitioners who build, Architects who govern, and Strategists who align with business goals. Without this structure, citizen development either stalls because no one is empowered to
Business users form the crux of any company, as they are spread across various departments and carry out the processes that keep an organization running. However, due to digital transformation, there has been a sharp increase in expectations from them. They are not only entrusted to carry out their core roles and responsibilities but they