Regardless of the industry, businesses often encounter necessary but repetitive processes such as invoice generation, expense approval, and customer support ticket management. Though these processes cannot be eliminated, they can be automated with the help of a business process management system (BPMS) to save time and effort. BPM tools enhance employee productivity and business efficiency
Enterprises of substantial size are taking initiatives to optimize their organizations. We see this regularly in the public sector, as agencies strive for effective gains through modern technologies, such as Application Performance Monitoring (APM), Cloud Migration, Low-Code and no-code Platforms, DevOps, and a few others. This blog, Optimizing Enterprise Modernization: A Guide to Utilizing Low-Code
Managing a construction project is challenging. With multiple teams, tight budgets, and strict deadlines, even minor mistakes can lead to costly delays and overruns. Unsurprisingly, the construction management software market reached $6.3 billion in 2023 and is projected to grow by over 9.1% annually through 2032, reflecting the industry’s urgent need for better solutions. A
Nearly half of 47% – of employees report feeling regularly overwhelmed at work, which can reduce productivity and negatively impact overall business performance. When employees struggle with repetitive tasks, time management, and lack of support, the result is often decreased morale and engagement. An employee management app can rectify these problems by centralizing key HR
As companies grow, the resource management system becomes tricky to handle its people and resources. Human Resources Management struggles with improper management and may have organizational issues with other departments. This missing integration will require massive manual work to stay intact. Using modern work methodology can increase the efficiency of the Human Resource Management System. The
Do you feel stuck in the never-ending business loop and need a clear path to break free? This often happens because of overlooking the human element of business. Human-driven BPM is the game changer. It streamlines the workflow with human inputs by integrating automation. This helps in boosting efficiency and drive real progress for businesses.
Unlike waterfall, sequential development, agile product management may be the “new kid on the block,” but the Agile Manifesto was released two decades ago. Since then, Agile has become ingrained in numerous other industries in addition to software development. Its benefits—reducing timeframes, increasing output, fostering autonomy, and enabling flexible decision-making—are obvious, but there are compromises.
This article was first posted on Customer Think. Due to tech advancements, the consumer journey has changed a lot. The customers are already expecting too much because, through the internet, they want a personalised touch to their experience. 52% expect to use ChatGPT to answer customer questions, and 43% to outreach potential customers. In order to keep
This article was first posted on Customer Think Today, one truth stands tall: customer success is paramount. It’s not just about making a sale; it’s about fostering lasting relationships and ensuring that customers achieve their desired outcomes. However, even the most well-intentioned businesses can find themselves facing challenges in their customer success strategy. Whether it’s
Business Process Optimization (BPO) is a strategic approach to improving an organization’s operations’ efficiency, effectiveness, and overall performance. BPO involves identifying areas where processes can be streamlined, simplified, or automated to achieve desired outcomes. In this new-age competitive business playground, if an organization wants to stay relevant, reduce costs, and enhance customer satisfaction. About 70%