Success Story

Quixy Drives Process Transformation: SAICO Achieves 50% Efficiency Boost

Info

Customer : SAICO
Domain : Insurance

Customer Brief

The Saudi Arabian Cooperative Insurance Company (SAICO), headquartered in Riyadh, has been a key
player in the insurance sector, offering a diverse range of locally compliant insurance products in Saudi
Arabia and the greater UAE since 2010.

SAICO's Challenges

SAICO realized the importance of transitioning to a paperless system and embracing digital processes. However, a significant hurdle emerged when they discovered that their intricate IT procedures still relied on Excel and emails. Given the organization’s daily handling of complex processes, each requiring collaboration across multiple departments and approvals at every step, automating these processes proved challenging. The dynamic nature of these IT forms demanded an agile and robust system to handle them effectively. It became imperative to find a solution, as the manual process of sharing Excel sheets via email exposed the organization to risks like data manipulation and potential file loss.

As they required an agile system, SAICO chose low-code platform over traditional development to fulfill their flexibility requirements and the ability to make changes as needed. Quixy’s features, including proper notifications, reporting, and database management, paved the way for addressing SAICO’s crucial challenges.

The primary goal was to streamline IT workflow automation, with the potential to extend this to various business processes. After careful evaluation, SAICO selected Quixy as the preferred solution.

Solution

SAICO wanted a platform that could seamlessly integrate with their existing systems, provide agility, and meet the requirements of a dynamic and robust environment. Quixy, known for its transformative capabilities, seamlessly integrated with SAICO’s existing systems, automating their workflows and business processes.

The low-code platform’s dynamic adaptability allowed for easy modifications to accommodate changes or introduce new elements, significantly streamlining processes. In contrast to the manual Excel-based approach, Quixy introduced a streamlined platform with a secure access system, preventing arbitrary data manipulation and providing an additional layer of control over the data.

Benefits

Access Level Security: Quixy enabled SAICO to define and enforce access levels, ensuring complete control over data modifications.
Real-time Tracking: Comprehensive monitoring features allowed real-time workflow tracking, ensuring timely task completion and identifying delays.
KPI & Metrics Tracking: Enabled tracking of onboarding KPIs, real-time status, and SLA metrics, helping managers identify bottlenecks and drive continuous improvement.
50% More Efficiency: SAICO achieved a 50% reduction in IT and operations efforts, significantly improving overall efficiency.