Success Story

Quixy ensures 40% improvement in staff utilization at NTrust

Info

Customer : NTrust
Domain : Insurance

Customer Brief

NTrust caters to any type of insurance requirement and offers a wide range of insurance-related products and services to individual and corporate customers across India. The risk cover spans diverse areas including Agriculture, Engineering, Aviation, and Sea Ports

Challenge

The company is headquartered in Hyderabad and has field staff across India. Their scope of work includes new customer signups, renewals, collection of premiums and followup on cold leads. Tasks were being assigned manually to the field staff and there was no system to track their status. This created delays and problems with coordination, productivity, and visibility of field operations. NTrust approached Quixy for the right solution.

Solution

NTrust used Quixy to themselves automate the field staff task allocation and tracking processes. All field staff were assigned tasks online and could access them at any time. Data became accessible to managers in real-time.

Benefits Galore

Thanks to Quixy, dashboard and reports helped provide real-time insights into field staff status, productivity, and utilization. NTrust was able to improve the utilization of its field staff by an impressive 40% while reducing the cost related to manual task allocation and tracking.

"Adoption of the Quixy platform has helped us accelerate our digital initiatives. As a result of Quixy, our staff utilization has improved by 40%."