Success Story

Quixy powers 20% improvement in staff productivity at Navayuga Infotech

Info

Customer : Navayuga Infotech
Domain : Information Technology

Customer Brief

Navayuga Infotech, a CMMI Level 5 and ISO 9001:2015 company, is a leading global information technology solutions and services provider offering innovative, flexible, and affordable software solutions to customers across the globe.

Established in 1997, Navayuga Infotech is the arm of the business conglomerate, the Navayuga Group, with group revenues close to USD 1.2 billion and an order book value of more than USD 8 billion.

Challenge

Navayuga Infotech (NIT) was using a legacy application to manage overall business processes across various departments. The system was developed several years ago and did not keep pace with the evolving business scenario. Therefore, the business needed to upgrade the legacy application through use of in-house developers or replace it with a new system. Both options required significant effort, cost, and time. NIT approached Quixy for the right solution.

Solution

Using Quixy, most business processes across departments including, HR, General Administration, Business Development, Accounts, IT, Project Management, and Quality, were automated on one platform. A team of citizen developers with representation from each department was appointed and trained on the Quixy platform. These citizen developers, under the guidance of the central IT team, automated their respective processes and built applications for their departments that were then seamlessly integrated with other department processes as per the requirements.

The processes that were automated were:
Application Tracking for Recruitment team, Leave & Payroll Management, Onboarding and Offboarding for HR, Front Office Management for Admin, Travel & Expenses Management, and Accounts Submissions for Accounts, Project & Task Management, MoM, etc. for PMO, Audit and Compliance Management for Quality, CRM & Lead Management, and Tender Management for Business Development, Service Request and Incident Management for IT Operations.

Benefits

Because of Quixy, the whole implementation, executed in a phased manner, was completed just within six weeks. The solution streamlined the overall operations across departments and eliminated the use of manual and email-based processes. The transformation boosted employee productivity by 20%, and the satisfaction improved by 40%. The employees were able to save time from mundane manual tasks and instead spend it on other core business activities.

"I’m extremely satisfied with Quixy, we have automated so many processes and that has helped us improve team productivity by over 30%."