Success Story

Quixy helps CFS at Cochin Port reduce cargo dwell time by 25%

Info

Customer : Cochin Port Trust
Domain : Ports

Customer Brief

Cochin Port, an all-weather natural port, is the major port in India strategically located near the international sea routes, being only 11 nautical miles from the Gulf to Singapore route and 76 nautical miles from the Suez Canal – Far East route. The port is governed by the Cochin Port Trust (CPT), a government of India establishment. Cochin Port operates a full-fledged Container Freight Station offering mechanized stuffing and de-stuffing service.

Challenge

With the advent of globalization and various government initiatives, there has been a major upswing growth in the volume of the year-on-year imports and exports over the past decade.

Import, Export, and Transshipment processes carried out at the Cochin Port CFS involved extensive documentation in the form of paper documents for every service catered against the container at the CFS. Examples of these included Bill of Entry (BE), Advanced Delivery Order (ADO), and Shipping Bill (SB). Manual handling of forms along with manual processes was slowing down CFS operations resulting in poor customer satisfaction.

Solution

Using Quixy, all CFS operations including Import, Export, and Transshipment activities were automated including integration with the Port Community System (PCS). Now all documents are submitted online and inbuilt workflow notifications and reminders ensure swift processing of all requests. SAP integration has enabled the seamless flow of service data between the CFS and the SAP system enabling online generation of invoices thus eliminating errors and delays from manual entry.

Benefits Galore

With the new automated CFS system powered by the Quixy platform, Cargo dwell time has been reduced by 25% thereby reducing the traffic congestion at the CFS. The process efficiency has improved by 40%. Additionally, all stakeholders now have real-time access to the status for their requests thus improving customer satisfaction significantly.

"Quixy is a great tool for businesses to automate processes across all job functions. It has helped us reduce our Cargo dwelling time by 25%."